门诊护士岗位管理绩效考核实践与效果分析  

Practice and Effect Analysis of Performance Appraisal for Post Management of Nurses in Outpatient Department

作　　者：徐松[1] 徐乃伟 杜欣欣[1] 林梅[2] XU Song;XU Naiwei;DU Xinxin;LIN Mei(Department of Performance Management,General Hospital of Tianjin Medical University,Tianjin,300052 China;Department of Nursing,General Hospital of Tianjin Medical University,Tianjin,300052 China)

机构地区：[1]天津医科大学总医院绩效管理处,天津300052 [2]天津医科大学总医院护理部,天津300052

出　　处：《中国卫生产业》2021年第2期19-22,共4页China Health Industry

基　　金：天津市医院协会医院管理研究项目(2017001)。

摘　　要：目的建立门诊护士岗位管理绩效考核方法,并评价其效果。方法以关键绩效指标法为指导,构建门诊护士绩效考核体系,并进行实际应用与评价。结果门诊护士工作积极性得到提高,门诊患者满意度明显改善,采血室例均护理耗材支出得以降低。结论优化门诊护士绩效考核体系有助于改善患者就医体验、稳控成本支出、提升护理工作效率。Objective To establish an evaluation method for the post management performance of outpatient nurses and evaluate its effect.Methods Guided by the key performance index method,the outpatient nurses'performance evaluation system was constructed,and practical application and evaluation were carried out.Results The work enthusiasm of outpatient nurses was improved,the satisfaction of outpatients was significantly improved,and the average cost of nursing consumables in the blood collection room was reduced.Conclusion Optimizing the performance appraisal system of outpatient nurses can help improve patients'medical experience,stabilize cost control,and improve nursing efficiency.

关 键 词：绩效评估 岗位管理 门诊 护士 

分 类 号：R197.32[医药卫生—卫生事业管理]