生殖门诊智慧护理新服务模式的应用研究  

Study on the Application of New Intelligent Nursing Service Mode in Reproductive Clinic

作　　者：赵倩华 ZHAO Qian-hua(Department of Gynecology and Obstetrics,Minquan Traditional Chinese Medicine Hospital,Shangqiu 476800,Henan Province,China)

机构地区：[1]河南省民权县中医院妇产科,河南商丘476800

出　　处：《罕少疾病杂志》2021年第3期88-89,103,共3页Journal of Rare and Uncommon Diseases

摘　　要：目的探索智慧护理新服务模式在生殖门诊的应用价值。方法选择2018年3月至2019年3月我院妇产科生殖门诊就诊的2690例不孕症初诊患者,机械抽样随机将其中2058例分为干预组,给予基于Lis系统的智慧护理新服务模式;余者632例分为对照组,给予传统护理服务模式。结果干预组医疗差错事件12例,发生率为0.6%;投诉事件8例,发生率0.4%。对照组医疗差错事件18例,发生率为2.8%;投诉事件15例,发生率2.4%。对照显示,两组患者医疗差错事件及投诉事件率均差异性显著(P<0.05)。干预组候诊时间为(2.2±1.1)h,就诊时间为(3.2±1.1)h;对照组候诊时间为(3.5±1.2)h,就诊时间为(5.2±1.4)h,对照显示,两组患者候诊时间及就诊时间均差异性显著(P<0.05)。干预组就诊差错数为(1.1±0.8)次,满意度评分为(4.2±0.3)分;对照组就诊差错数为(2.8±0.9)次,满意度评分为(2.4±0.4)分,对照显示,两组患者就诊差错数及满意度评分均差异性显著(P<0.05)。结论基于Lis系统的智慧护理新服务模式,可显著改善患者就诊流程,提高满意度,降低不良事件发生率,值得在临床中推广。Objective To explore the application value of new intelligent nursing service mode in the reproductive clinic.Methods From Mar.2018 to Mar.2019,2690 newly diagnosed infertile patients in our reproductive clinic of obstetrics and gynecology were selected and randomly divided into two groups.2058 cases in the intervention group were given the new intelligent nursing service mode based on the Lis system,while 632 cases in the control group were given the traditional nursing service mode.Results Between the intervention group and the control group,the medical errors was 12 cases(0.6%)vs.18 cases(2.8%)(P<0.05),the complaints was 8 cases(0.4%)vs.15 cases(2.4%)(P<0.05),the waiting time was(2.2±1.1)h vs.(3.5±1.2)h(P<0.05),the visiting time was(3.2±1.1)h vs.(5.2±1.4)h(P<0.05),the number of medical errors was(1.1±0.8)times vs.(2.8±0.9)times(P<0.05),the satisfaction score was(4.2±0.3)vs.(2.4±0.4)(P<0.05).Conclusion The new intelligent nursing service model based on the Lis system can significantly improve the patient's treatment process,improve satisfaction,reduce the incidence of adverse events,and promote in clinical practice.

关 键 词：LIS系统 生殖门诊 智慧护理 服务模式 

分 类 号：R47[医药卫生—护理学]