企业售后服务信息化管理系统的开发与应用  

Development and Application of After-sales Service Information Management System for Enterprises

作　　者：王树城 卢绪振 王东岳 杨化伟 张波 马天行 屈慧星 Wang Shucheng;Lu Xuzhen;Wang Dongyue;Yang Huawei;Zhang Bo;Ma Tianxing;Qu Huixing(Shandong Academy of Agricultural Machinery Sciences,Jinan City,Shandong Province 250010,China)

机构地区：[1]山东省农业机械科学研究院,山东省济南市250010

出　　处：《农业装备与车辆工程》2021年第7期54-56,共3页Agricultural Equipment & Vehicle Engineering

基　　金：农业科技创新工程项目“农业装备全生命周期协同设计体系研究及应用”(CXGC2018F02)。

摘　　要：售后服务环节作为产品全生命周期管理的最后一步,需要一个协同一体的智能化系统实现研发和生产工程数据向售后服务数据的转化。开发的企业售后服务信息化管理系统包含零部件图册管理业务、服务技术文件管理业务、终端应用管理业务三大部分,是一套基于微服务架构的复合应用系统,采用Springboot+Mybatis框架和Pluto容器,在图册开发工具中采用FO引擎,能够快速配置多异构系统,实现售后资源的协同适配。After-sales service is the last step of product life-cycle management.A collaborative and integrated intelligent system is needed to realize the transformation of R&D and production engineering data into after-sales service data,which is the only way for the development of enterprise informatization to a certain stage.The after-sales service information management system for enterprises generally includes three parts:parts catalog management,document of service technical management,and terminal application management.It is a composite application system based on a micro-service architecture.Using the Springboot+Mybatis framework and Pluto container,adding the FO engine to the catalog development tool can quickly deploy multiple heterogeneous systems and achieve the collaborative adaptation of after-sales resources.

关 键 词：售后服务系统 图册管理 服务技术文件 SBOM 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]