新型冠状病毒肺炎疫情中华西互联网医院在线咨询医务人员满意度及情绪状况调查  

Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic

作　　者：李雷[1] 张洁[1] 朱培嘉 张龙浩[3] 曾国军[4] 陈蕾[1] LI Lei;ZHANG Jie;ZHU Peijia;ZHANG Longhao;ZENG Guojun;CHEN Lei(Department of Clinical Research Management,West China Hospital,Sichuan University,Chengdu,610041,P.R.China;Department of Science and Technology,West China Hospital,Sichuan University,Chengdu,610041,P.R.China;Double First-class Construction Office,West China Hospital,Sichuan University,Chengdu,610041,P.R.China;Department of Vascular Surgery,West China Hospital,Sichuan University,Chengdu,610041,P.R.China)

机构地区：[1]四川大学华西医院临床研究管理部,成都610041 [2]四川大学华西医院科技部,成都610041 [3]四川大学华西医院“双一流”建设办公室,成都610041 [4]四川大学华西医院血管外科,成都610041

出　　处：《中国胸心血管外科临床杂志》2021年第10期1172-1177,共6页Chinese Journal of Clinical Thoracic and Cardiovascular Surgery

基　　金：四川省科技厅重大项目(2018SZ0353);四川大学华西医院新型冠状病毒肺炎疫情科技攻关项目(HX-2019-nCoV-035)。

摘　　要：目的了解新型冠状病毒肺炎(新冠肺炎)疫情中参与互联网医院在线咨询医务人员的工作满意度、情绪状况及其影响因素。方法通过查阅文献及专家咨询(德尔菲法)制定问卷,对2020年1月26日至6月19日新冠肺炎疫情期间华西互联网医院在线咨询医务人员进行问卷调查,最后汇总统计分析。结果共收回有效问卷132份。127人(96.2%)对在线咨询办公形式表示满意或特别满意;103人(78.0%)认为在线咨询不影响或完全不影响本职工作与生活;81人(61.4%)每周在线咨询5 d以上,108人(81.8%)每日工作2 h内;绝大多数(97.7%)医务人员对培训材料相关内容及协调组相关支持工作满意。29人(22.0%)认为疫情导致负面情绪,其原因主要是疫情严重程度。结论互联网医院平台在线咨询医务人员对新冠肺炎疫情防控办公形式、培训材料相关内容、协调组工作较满意,且认为不会影响本职工作与生活;22.0%的医务人员存在负面情绪,且疫情严重程度是其产生的主要原因。Objective To investigate the job satisfaction,emotional state and related factors of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic.M ethods Through literature review and expert consultation(Delphi method),the questionnaire was developed,and the online consulting medical staff of West China H ospital of Sichuan University were invited to con duct the questionnaire survey from 26 January to 19 June 2020,and finally the statistical analysis was summ arized.R esults Atotal of 132 valid questionnaires were retrieved.of the 132 subjects,127 people(96.2%)expressed satisfaction o r special satisfaction with the online consulting office format;103 respondents(78.0%)said that online consulting did not affect or com pletely did not affect the work and life;81 people(61.4%)consulted online more than 5 days a week,and 108 people(81.8%)worked within 2 hours a day;the vast majority(97.7%)of the research subjects were satisfied with the content of the training materials and the related support work of the coordination group.Only 29(22.0%)of the study participants believed that the epidemic caused negative emotions,m ainly due to the severity of the epidem ic.Conclu sion The online consulting medical staff are satisfied with the office form,training materials and coordination work group of the COVID-19 epidem ic,and think that it does not affect their work and life.22.0%of medical staff have negative emotions,and the severity of the epidemic is the main reason.

关 键 词：新冠肺炎疫情 在线咨询 医务人员 工作满意度 情绪状况 调查 

分 类 号：R197.3[医药卫生—卫生事业管理]