A new method for performance evaluation of decision-making units with application to service industry  

作　　者：Shenghai Zhou Yang Zhan 

机构地区：[1]School of Business Administration,Jiangxi University of Finance and Economics,Nanchang,People’s Republic of China [2]The Department of Artificial Intelligence,Zhejiang Cainiao Supply Chain Management Co.Ltd.,Hangzhou,People’s Republic of China

出　　处：《Journal of Management Analytics》2021年第1期84-100,共17页管理分析学报（英文）

基　　金：This work was supported by Science and Technology Foundation of Jiangxi Educational Committee[grant number GJJ190287].

摘　　要：The decision-making units(DMUs)in the modern service industries may produce desirable outputs and undesirable outputs.For the decision makers,some outputs may be more desired than others although all of them are desirable.Considering these characteristics,this work combines the data envelopment analysis(DEA)and the multiple attributes decision-making(MADM)method,to make a reasonable and comprehensive performance evaluation for DMUs.Specifically,three DEA-based models are modified to obtain more reasonable efficiency scores for DMUs.The MADM method is used to determine the weights of outputs based on the preference ratings within the outputs.The efficiency scores are then multiplied by the aggregated outputs quantities to obtain the comprehensive performance scores for evaluation.The effectiveness of the proposed models is demonstrated by extensive numerical experiments.

关 键 词：comprehensive performance evaluation data envelopment analysis multiple attributes decision-making preference ratings 

分 类 号：G63[文化科学—教育学]