高校图书馆咨询馆员全媒体服务能力研究——基于SECI模型的视角  

Research on the Omnimedia Service Ability of Consulting Librarians in University Library——Based on the Perspective of SECI Model

作　　者：轩红 Xuan Hong

机构地区：[1]河南牧业经济学院图书馆,河南郑州450046

出　　处：《图书馆工作与研究》2021年第9期104-110,共7页Library Work and Study

摘　　要：本文以SECI模型为指导,构建了高校图书馆咨询馆员全媒体服务能力框架,提出高校图书馆咨询馆员应围绕用户需求跟踪、社群互助咨询、资源可视化呈现、全链条数据服务4个维度促进隐性知识与显性知识的螺旋式相互转化,并着力增强自身利用全媒体技术进行科研支持、资源导航、社群咨询与数据策管的服务能力,推动高校图书馆参考咨询服务实现全媒体升级。Guided by SECI model, this paper constructs the omnimedia service ability framework of consulting librarians in university library, and proposes that consulting librarians in university library should promote the spiral mutual conversion of tacit knowledge and explicit knowledge around four dimensions: user demand tracking, community mutual assistance and consultation, visual resource presentation, and full-chain data service. In addition, they should make great efforts to enhance service ability of using omnimedia technology for scientific research support, resource navigation, community consultation and data management, in order to promote the omnimedia upgrade of reference consultation service of university libraries.

关 键 词：高校图书馆 咨询馆员 SECI模型 全媒体 

分 类 号：G252.6[文化科学—图书馆学]