人文关怀护理在合作医院的推进及成效  

Advancing humanistic care in cooperative hospital and the effect

作　　者：薛晶 刘义兰 莫蓓蓉 马国珍[4] 廖雨风 胡德英 黄金定 王双 王峥嵘 Xue Jing;Liu Yilan;Mo Beirong;Ma Guozhen;Liao Yufeng;Hu Deying;Huang Jinding;Wang Shuang;Wang Zhengrong(Department of Cardiology,Union Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430022,China)

机构地区：[1]华中科技大学同济医学院附属协和医院心内科,湖北武汉430022 [2]华中科技大学同济医学院附属协和医院护理部,湖北武汉430022 [3]华中科技大学协和深圳医院护理部 [4]华中科技大学协和深圳医院日间病房 [5]深圳职业技术学院医学技术与护理学院 [6]华中科技大学同济医学院附属协和医院眼科,湖北武汉430022

出　　处：《护理学杂志》2021年第20期97-99,共3页Journal of Nursing Science

摘　　要：目的探讨合作医院人文关怀护理推进策略及效果。方法选派护理专家至合作医院进行驻点指导,建立人文关怀护理组织架构,制定人文关怀护理标准和制度,强化护理管理和服务理念,实施人文关怀培训、试点病房人文关怀护理,督导推进人文关怀护理规范化,全面推进合作医院人文关怀护理。结果合作医院建立首批人文关怀试点病房12个,实施后护士关怀能力显著高于实施前(P<0.01),患者对关怀护理满意度及护士工作满意度逐步提升。结论人文关怀护理推进策略在合作医院的推进,促进了护士对患者的关怀、护理管理者对护士的关怀,可有效提高患者满意度、护士的关怀能力和工作满意度。Objective To explore the strategy and effect of advancing humanistic care in cooperative hospital.Methods We designated expert nurses to instruct the cooperative hospital how to implement humanistic care:setting up humanistic care organization framework,formulating humanistic care standards and regulations,strengthening nursing management and service concept,implementing humanistic care training,conducting humanistic care in pilot wards,supervising and standardizing humanistic care.Results Twelve wards were selected as the first batch of pilot study sites.Nurses′caring ability was significantly improved after the intervention(P<0.01),and patients′satisfaction with humanistic care and nurses′job satisfaction were gradually enhanced.Conclusion Advancing humanistic care in cooperative hospital inspires nurses to provide humane caring for patients and also inspires nursing managers to give caring for nurses,thus to enhance patient satisfaction and nurses′caring ability and job satisfaction.

关 键 词：合作医院 人文关怀 护理 关怀能力 患者满意度 工作满意度 

分 类 号：R47[医药卫生—护理学] C931.3[医药卫生—临床医学]