菜鸟驿站作业流程仿真与优化  

Simulation and Optimization of Operation Procedure of Cainiao Express Delivery Station

作　　者：凌翔天 王赫鑫[1] LING Xiangtian;WANG Hexin(School of Economics&Management,Beihang University,Beijing 100191,China)

机构地区：[1]北京航空航天大学经济管理学院,北京100191

出　　处：《物流技术》2021年第10期103-110,共8页Logistics Technology

基　　金：国家重点研发计划“快件物流资源共享效率评价技术及体系研究”(2018YFB1403103)。

摘　　要：基于上海某菜鸟驿站2020年12月的出入库数据,通过仿真软件建立菜鸟驿站作业系统模型,对该末端配送系统的运行情况进行观察和分析,提出对系统的优化建议和措施。针对入库流程,采用弹性人员调配机制进行流程改进;针对出库流程,采用引入辅助排队系统的方式进行流程改进。改进流程后,入库时的快件堆积情况有所好转、并且降低了作业人员的工作强度;出库时的顾客排队队列过于繁忙的情况有较好的改善。对比不同的辅助排队系统,取件挂号系统会降低作业人员的工作强度,但会提高作业流程的集中程度;而取件预约系统则会降低作业流程的集中程度,但会增加作业人员的工作强度。所以,对驿站决策制定者来说,采用弹性人员调配的方式可以较好的解决入库高峰期快件堆积的情况,而采用辅助排队系统则能较好的缓解高峰期顾客排队过长的情况。Based on the inbound and outbound data of a cainiao express delivery station in Shanghai in December 2020,we established the operation system model of the station using simulation software,observed and analyzed its operation,and put forward some optimization suggestions and measures.For the inbound process,we adopted flexible personnel allocation mechanism;while for the outbound process,we introduced in a queuing aid system to help it run more smoothly.After the optimization,the problem of parcel backlog and high working intensity in the inbound process was resolved;the queue length of the customers in the outbound process was also somewhat shortened.Comparing different queuing aid systems,we found that the pick-up registration system could reduce the working intensity of the pickers,but would increase the concentration of the operation process;while the pick-up reservation system would reduce the concentration of the operation process,but would increase the working intensity of the pickers.Therefore,for the decision maker of an express delivery station,the flexible personnel allocation mechanism could be the solution to the problem of parcel backlog in the peak moment of the inbound operation,and the queuing aid system could effectively alleviate the long customer queue in the rush hours of the outbound process.

关 键 词：菜鸟驿站 作业流程 仿真 FLEXSIM 辅助排队系统 

分 类 号：F253[经济管理—国民经济] TP391.9[自动化与计算机技术—计算机应用技术]