高校网球场馆学生满意度提升路径研究  

Research on the Improvement Path of Student Satisfaction in Tennis Venues of Colleges and Universities

作　　者：邓罗平[1] 梁湘琼 院志雄 DENG Luoping;LIANG Xiangqiong;YUAN Zhixiong(School of Physical Education,Hunan University of Science and Technology,Xiangtan 411201,China)

机构地区：[1]湖南科技大学体育学院,湖南湘潭411201

出　　处：《当代教育理论与实践》2021年第6期55-61,共7页Theory and Practice of Contemporary Education

基　　金：湖南省教育厅一般研究项目(17C0670);湖南省教育厅教改项目(湘教通〔2018〕436号)。

摘　　要：运用文献资料、问卷调查、逻辑分析等方法,借鉴田庄等学者构建的网球场馆基于服务质量的满意度评价指标体系,以长株潭8所高校网球场馆为样本,对学生满意度进行调查和分析。研究发现:长株潭高校网球场馆虽多为无偿开放,但整体数量较少,不能满足学生的锻炼需求;学生对网球场馆的满意度调查中,对教师维度的满意度得分最高,其次为网球场馆设施,而对场馆相关配套设施及提供的服务的满意度较低,尤其体现在配套设施不完善、服务项目不全面等方面。根据上述结论,提出了相应的提升路径。With the methods of literature review,questionnaire survey,logical analysis,and the references to the satisfaction evaluation index system of tennis venues based on service quality constructed by scholars such as Tian Zhuang,this paper investigates and analyzes the satisfaction of students in tennis venues of eight colleges and universities in Changsha,Zhuzhou and Xiangtan,and finds that most tennis venues in these places are open for free but with less overall quantity,which cannot meet the needs of students.In the survey of students satisfaction with tennis venues,the score of satisfaction with teachers is the highest,followed by tennis venues facilities,while the satisfaction with supporting facilities and services is low,especially in the aspects of imperfect supporting facilities and incomplete service items.According to the above conclusions,the corresponding improvement path is proposed.

关 键 词：高校 网球场馆 学生满意度 提升路径 

分 类 号：G804[文化科学—运动人体科学]