综合性医院一站式入院服务的实践探索  

Practical exploration of one-stop admission service in a general hospital

作　　者：叶小云[1] 章莉丽[1] 陈维娅[1] 杨蕾[1] 周偏偏 袁玉仙[1] 李序 Ye Xiaoyun;Zhang Lili;Chen Weiya;Yang Lei;Zhou Pianpian;Yuan Yuxian;Li Xu(Customer Service Center,the Second Affiliated Hospital of Zhejiang University School of Medicine,Hangzhou 310009,China)

机构地区：[1]浙江大学医学院附属第二医院客户服务中心,杭州310009

出　　处：《中华医院管理杂志》2021年第10期819-822,共4页Chinese Journal of Hospital Administration

摘　　要：作者介绍了某大型综合性医院一站式入院服务的探索。医院通过实施入院业务一窗办理、建立一站式院前准备中心、优化院前检查开立、严控手术患者入院时间、全面优化信息系统、为临床提供个性化服务以及落实质量监控等举措,有效提高了外科择期手术患者的院前检查率,缩短了择期手术患者等待手术时间和平均住院日,并提高了院前患者的满意度。The authors introduced the construction of one-stop admission service in a large general hospital.Measures were carried out by implementing the measures of one window handling of admission business,building one-stop pre-hospital preparation center,optimizing the operational pattern of pre-hospital examination,strictly controlling the hospitalization time of surgical patients,optimizing the information system according to admission criteria,providing personalized services for clinic and implementing quality monitoring.It effectively improved the pre-hospital examination rate,shortened the waiting time and the average length of stay of the patients undergoing elective surgery,and increased the satisfaction of pre-hospital patients.

关 键 词：病人入院 一站式入院服务 院前检查 术前等待时间 平均住院时间 

分 类 号：R197.32[医药卫生—卫生事业管理]