智慧门诊挂号就诊流程的构建与应用  

Construction and Application of Registration Process in Smart Outpatient Service

作　　者：房华[1] 许惠翔 杨锐[1] 赵文[1] 安健[1] FANG Hua;XU Huixiang;YANG Rui;ZHAO Wen;AN Jian(Jinan Maternity and Child Care Hospital,Jinan 250000,Shandong,China)

机构地区：[1]济南市妇幼保健院,山东省济南市250000

出　　处：《中国卫生信息管理杂志》2022年第1期79-84,共6页Chinese Journal of Health Informatics and Management

基　　金：济南市科技计划(软科学计划)资助项目《公法人视角下的公立医院治理结构改革》(项目编号:201502133)。

摘　　要：智慧门诊挂号就诊流程的构建与应用是智慧医院建设的关键环节。文章结合门诊就诊的实际流程,将人工智能技术应用到门诊就诊环节中,根据不同时间段患者的密集度,结合医生看诊效率,借助信息化技术,实现智能签到入队,缩短就诊等候时间,提高了患者的门诊就诊效率。通过对就诊队列的再细分,区分不同环节的就诊患者队列,设置叫号规则,统一管理就诊队列,构建了智慧门诊系统架构,优化了门诊就诊流程,提高了就诊效率,提升患者就医体验感与就医获得感。The construction and application of smart outpatient registration process is the key link in the construction of smart hospital.This paper combines with the actual process of outpatient treatment,applies the artificial intelligence technology.Based on the density of visiting patients within the different time periods,considering the efficiency of doctors,with the help of information technology,realizes intelligent sign in and line up,shortens waiting time,improves efficiency at outpatient.By further subdividing the visit queue,we distinguish the visit patient queues of different links,set call rules,and manage the visit queue uniformly.Building the intelligent outpatient system architecture,optimizing the outpatient treatment process,improving the treatment efficiency,and the medical experience.

关 键 词：智能签到 二次分诊 智慧门诊 门诊效率 

分 类 号：R-058[医药卫生] R197.3