基于KANO-IPA的矿工安全沟通满意度需求层次研究  

Demand hierarchy of miners’ safety communication satisfaction based on KANO-IPA

作　　者：陈铁华[1] 于飞 李红霞[1] CHEN Tie-hua;YU Fei;LI Hong-xia(College of Management,Xi’an University of Science and Technology,Xi’an 710054,China)

机构地区：[1]西安科技大学管理学院,陕西西安710054

出　　处：《煤炭工程》2022年第2期181-187,共7页Coal Engineering

摘　　要：为识别提升矿工安全沟通满意度的关键因素,提出矿工安全沟通满意度提升策略以减少不安全行为与人因事故。围绕选取的21个安全沟通满意度指标要素进行问卷调查,对调查结果进行统计分析判定矿工安全沟通满意度要素的层次分类以及满意度提升优先序。结果显示:21项指标要素划分为2项必备要素、2项魅力要素、17项一维要素,结合分析型KANO-IPA矩阵分析,确定影响矿工安全沟通满意度的关键因素及满意度要素提升的优先顺序,并提出提高矿工安全沟通质量的策略。In order to identify the key factors to improve the miners’ safety communication satisfaction,the improvement strategy of miners’ safety communication satisfaction is put forward to reduce the unsafe behavior and human accidents. Based on the questionnaire survey of 21 index factors of safety communication satisfaction,a statistical analysis of the survey results is made to determine the hierarchy classification and priority of improvement of miners ’ safety communication satisfaction. The results show that 21 index factors are divided into 2 essential factors,2 charm factors and 17 one-dimensional factors,which are combined with KANO-IPA Matrix analysis,to determine the key factors affecting the miners ’ safety communication satisfaction and the priority of improving the factors,and the strategies are put forward to improve the quality of miners’ safety communication.

关 键 词：安全行为 沟通满意度 需求层次 KANO模型 IPA 

分 类 号：TD-05[矿业工程] F270[经济管理—企业管理]