基于微信小程序的校园网故障报修系统设计  

Design of Campus Network Fault Repair System Based on WeChat Miniprogram

作　　者：连钦兴[1] 盘炜生[1] 蔡文伟[1] LIAN Qinxing;PAN Weisheng;CAI Wenwei(Zhaoqing University,Zhaoqing Guangdong 526061)

机构地区：[1]肇庆学院,广东肇庆526061

出　　处：《河南科技》2021年第32期13-15,共3页Henan Science and Technology

基　　金：广东省教育科学规划项目(2019KTSCX199);肇庆市科技专项资金项目(2020G1004);肇庆学院校级项目(2019012612);2021年度广东高校公共计算机课程教学改革项目(2021-GGJSJ-012)。

摘　　要：传统的校园网故障报修通过电话和人工登记的方式实现,效率低下,给校园网用户和网络管理员造成了不便。基于微信小程序的校园网故障报修系统,能够有效避免用户通过电话方式报修和网络管理员疲于接听电话登记报障的问题,用户只需通过手机微信小程序主动登记报障信息,系统可智能分析故障类型并给出解决方法。如需人工处理再反馈给相应区域的网络管理员进行处理,网络管理员只需集中精力处理用户提交的故障。这种方式不仅使用户的问题能够得到更快处理,而且成功将网络管理员从繁重的接听电话和登记故障工作中解脱出来。The traditional campus network fault report is inefficient by telephone and manual registration,which causes inconvenience to campus network users and network administrators.The campus network fault repair system based on WeChat small program can effectively avoid the problem of users reporting repairs by phone and network administrators tired of answering the phone.Users only need to take the initiative to register the fault information through mobile WeChat small program.The system analyzes the fault type intelligently and gives solutions.If you need to manually handle the faults and then divert them to the network administrator in the corresponding area,the network administrator only needs to focus on handling the faults submitted by users.This approach not only allows users to handle bugs more quickly,but also frees network administrators from the onerous work of answering calls and registering faults.

关 键 词：微信小程序 校园网 故障报修 

分 类 号：G647[文化科学—高等教育学] TP311.56[文化科学—教育学]