政府网站信息交互服务中功能体验指标的构建与测度研究  

Research on the Construction and Measurement of Functional Experience Index in Government Website Information Interaction Service

作　　者：高洁[1] 刘璐华 钱蔚蔚[2] GAO Jie;LIU Luhua;QIAN Weiwei(Management School of Tianjin Normal University,Tianjin 300387,China;Tianjin Normal University Library,Tianjin 300387,China)

机构地区：[1]天津师范大学管理学院,天津300387 [2]天津师范大学图书馆,天津300387

出　　处：《情报工程》2022年第1期12-25,共14页Technology Intelligence Engineering

基　　金：天津市哲学社会科学规划(重点)项目“基于公众体验的政府网站信息服务质量控制研究”(TJTQ19-002)。

摘　　要：[目的/意义]结合政府网站功能,对公众视角下政府网站功能体验量化方法进行探讨,探究公众在使用政府网站时的真实感受和想法。[方法/过程]从政府网站功能、功能体验几个方面对相关理论、概念进行了回顾与梳理。通过文献分析总结出实验操作中需要量化的指标并探讨测度方法,通过访谈法从主观角度筛选指标,从主客观两个角度来量化政府网站功能体验。[结果/结论]将政府网站提供的功能和公众体验相结合,确定测度指标和用户体验描述指标,为量化公众视角下政府网站功能体验提供了思路,为后续实验研究提供了依据。[Objective/Significance]Combined with the functions of government websites,this paper quantifies the functional experience of government websites from the perspective of the public,and explores the real feelings and ideas of the public when using government websites.[Method/Process]This paper reviews and combs the relevant theories and concepts from the aspects of government website function and function experience.Through literature analysis,this paper summarizes and measures the indicators that need to be quantified in the experimental operation,constructs the indicator system from the subjective perspective through the interview method,and quantifies the functional experience of government websites from both subjective and objective perspectives.[Result/Conclusion]Combining the functions provided by government websites with public experience,the indicators are determined and measured,which provides ideas for quantifying the functional experience of government websites from the perspective of the public,and provides the basis for the follow-up empirical research.

关 键 词：公众视角 政府网站 功能体验 测度指标 

分 类 号：G35[文化科学—情报学] G202