多功能旅客服务机器人在铁路客运站中的应用研究  

Multi-functional passenger service robot applied to railway passenger station

作　　者：戴彦华 陈天煜 路家林 孙欢欢 DAI Yanhua;CHEN Tianyu;LU jialin;SUN Huanhuan(Urban Railway Company,China Railway Electrification Engineering Group Co.Ltd.,Beijing100036,China)

机构地区：[1]中国中铁电气化局集团有限公司城铁公司,北京100036

出　　处：《铁路计算机应用》2022年第2期42-45,共4页Railway Computer Application

基　　金：国家重点研发计划项目(2020YFF0304100)。

摘　　要：基于目前铁路客运发展趋势和旅客服务需求,提出将服务机器人和人工智能技术结合应用于铁路旅客服务系统的解决方案,概述多功能旅客服务机器人架构、应用服务场景设计,总结其实现中所采用的自主导航定位、降噪、既有设施设备物联等关键技术。多功能旅客服务机器人通过语音交互、触控交互、远程控制等多种控制交互方式,结合铁路既有固定基础设施及内外部环境信息的全面感知、设备互联和融合处理,具备与闸机、电梯、爱心通道、安全门等设备物联能力,集成人脸核验、开停检信息提醒、移动视频监控、移动验检票等设备功能,实现与铁路相关系统的互联互通和信息的集成共享,解决既有旅客服务中信息孤岛的问题,为旅客提供更加信息化、自动化、智能化的服务。Based on the current development trend of railway passenger transportation and passengers’ needs,this paper proposed a solution to apply the service robot and artificial intelligence technology to the railway passenger service system,summarized the architecture of multi-functional passenger service robot,the design of application service scenario,and the key technologies used in the implementation of the system,such as autonomous navigation and positioning,noise reduction,and the connection of existing facilities and equipment.Through voice interaction,touch interaction,remote control and other control interaction methods,combined with the comprehensive perception,equipment interconnection and fusion processing of the existing fixed infrastructure and internal and external environmental information of the railway,the multifunctional passenger service robot has the ability to connect with the gate,elevator,love channel,safety door and other equipment,and integrates face verification,start and stop inspection information reminder mobile video monitoring,mobile ticket inspection and other equipment functions to achieve interconnection with railway related systems,information integration and sharing,solve problems of information islands in passenger services,and provide passengers with more information-based,automated and intelligent services.

关 键 词：移动验检票 进站引导 设备互联 服务机器人 人脸核验 

分 类 号：U291.6[交通运输工程—交通运输规划与管理] TP242[交通运输工程—道路与铁道工程]