深圳市某妇幼保健院员工满意度的影响因素分析  

Analysis on the influencing factors of employee satisfaction in a maternal and child healthcare hospital in Shenzhen

作　　者：林怿昊 杨秀巧 林泓 许小艺 靳淑雁 汪皓 文萍 LIN Yihao;YANG Xiuqiao;LIN Hong;XU Xiaoyi;JIN Shuyan;WANG Hao;WEN Ping(Hospital Management Office,Shenzhen Maternity&Child Healthcare HospitalAffiliated Shenzhen Maternity&Child Healthcare Hospital,Southern Medical University,Guangsdong Province,Shenzhen 518028,China;Department of Science and Education,Shenzhen Maternity&Child Healthcare HospitalAffiliated Shenzhen Maternity&Child Healthcare Hospital,Southern Medical University,Guangdong Province,Shenzhen 518028,China;Department of Prevention and Healthcare,Shenzhen Maternity&Child Healthcare Hospital Affiliated Shenzhen Maternity&Child Healthcare Hospital,Southern Medical University,Guangsdong Province,Shenzhen 518028,China)

机构地区：[1]深圳市妇幼保健院南方医科大学附属深圳妇幼保健院医院办公室,广东深圳518028 [2]深圳市妇幼保健院南方医科大学附属深圳妇幼保健院科教科,广东深圳518028 [3]深圳市妇幼保健院南方医科大学附属深圳妇幼保健院预防保健科,广东深圳518028

出　　处：《中国医药导报》2022年第8期56-59,共4页China Medical Herald

基　　金：广东省医学科研基金资助项目(A2017476)。

摘　　要：目的分析深圳市某三级甲等妇幼医院(以下简称“FY医院”)员工的工作满意度现状及其影响因素,为医院人力资源管理及决策的完善提供依据。方法以明尼苏达工作满意度量表为基础设计调查问卷,采用随机抽样方法,于2020年6月至8月对FY医院200名员工进行问卷调查。采用多重线性回归模型分析工作类别对工作满意度的影响。结果本调查共回收有效问卷180份,有效回收率为90.0%。FY医院员工总体满意度为(3.53±0.43)分,各维度中员工“薪酬福利”满意度得分最低,为(2.78±0.68)分。不同性别、工作类别、职称及政治面貌职工总体满意度评分比较,差异有统计学意义(P<0.05)。临床医师、护理人员和医技、行政及其他科室人员在“工作压力”“医患矛盾”“排班制度”共3个维度的满意度得分比较,差异有统计学意义(P<0.05)。在调整了年龄、性别、职称及政治面貌因素后,临床医师和护士在工作总体满意度、工作压力和医患关系满意度得分较低(P<0.05或P<0.01)。此外,临床医生在排班制度方面的满意度得分亦低于医技、行政和其他科室人员(P<0.05)。结论员工对薪酬福利的满意度较低,临床医师和护士的工作满意度低于医技、行政和其他科室人员,医院应当采取措施,提高临床一线医护人员的工作满意度。Objective To analyze the current situation of employee job satisfaction and the influencing factors in a tertiary-level A women’s and children’s hospital in Shenzhen(hereinafter referred to as“FY hospital”),and to provide a basis for the improvement of the hospital’s human resources management and decision-making.Methods A questionnaire was designed based on the Minnesota job satisfaction scale,and a random sampling method was used to conduct a questionnaire survey among 200 employees of FY hospital from June to August 2020.A multiple linear regression model was used to analyze the effect of job category on job satisfaction.Results A total of 180 valid questionnaires were recovered in this survey,with a recovery rate of 90.0%.The overall satisfaction of employees in FY hospital was(3.53±0.43)points,and the employee satisfaction score of“salary and welfare”in each dimension was the lowest(2.78±0.68)points.There were statistically significant differences in the overall satisfaction scores of employees with different genders,job categories,professional titles,and political affiliations(P<0.05).Comparing the satisfaction scores of clinicians,nursing staff,medical technicians,administration,and other departments in the three dimensions of“work pressure”,“doctor-patient conflict”,and“shift scheduling system”,the differences were statistically significant(P<0.05).After adjusting for age,gender,professional title and political outlook,clinicians and nurses had lower satisfaction scores in overall job satisfaction,job stress and doctor-patient relationship(P<0.05 or P<0.01).In addition,the satisfaction score of clinicians in the scheduling system was also lower than that of medical technicians,administrative staff and other departments(P<0.05).Conclusion Staff satisfaction with remuneration and benefits is low,and the job satisfaction of clinicians and nurses is lower than that of medical technicians,administration and other departments.Hospitals should take measures to improve the job satisfac

关 键 词：妇幼 医务人员 工作满意度 影响因素 

分 类 号：R197.5[医药卫生—卫生事业管理]