门诊患者满意度调查模式优化策略  

Optimization Strategy of Outpatient Satisfaction Investigation Mode

作　　者：李彩红[1] 王文标 江龙来 齐晓芃 LI Caihong;WANG Wenbiao;JIANG Longlai(Aviation General Hospital, Beijing, 100012, China;不详)

机构地区：[1]航空总医院,北京100012 [2]航空总医院党委,北京100012

出　　处：《中国卫生质量管理》2022年第4期58-61,共4页Chinese Health Quality Management

摘　　要：传统门诊患者满意度调查模式存在组织架构不健全,调查报告设计、表达和反馈形式单一等问题。为了有效指导医院进一步改善医疗服务质量,文章从管理组织、调查分析报告设计、调查分析报告表达方式、反馈方式、闭环管理和考核指标等方面对门诊患者满意度调查模式进行优化,提升了门诊患者满意度,培育了医院服务文化。The traditional outpatient satisfaction investigation mode has some problems,such as unsound organizational structure,single form of survey report design,expression and feedback.The study optimized the investigation mode of outpatient satisfaction from the aspects of management organization,design of investigation and analysis report,expression of investigation and analysis report,feedback way,closed-loop management and assessment index,which improved outpatient satisfaction and cultivates hospital service culture.

关 键 词：满意度 门诊患者 调查模式 服务质量 

分 类 号：R197.323[医药卫生—卫生事业管理]