新时代高校服务育人评价机制研究  

作　　者：孙小晨[1] 

机构地区：[1]丽水学院,浙江丽水323000

出　　处：《高教学刊》2022年第22期59-62,共4页Journal of Higher Education

基　　金：浙江省教育厅一般项目“基于服务质量模型的高校服务育人评价机制研究”(Y201942201)。

摘　　要：新时代赋予高校新的育人使命,以评价机制“倒逼”服务育人质量提升,是推进服务育人科学化发展的有效途径。评价机制的确立要以学生为中心、定性与定量相结合、内部与外部相结合、评价与反馈相结合四个原则,采用SERVQUAL质量模型进行维度创建和数据分析能够较为科学地评价高校服务育人质量,并将分析进行反馈,从而建立符合高校发展的服务育人评价的机制。The new era has given universities a new mission of educating people.Using the evaluation mechanism to"force"the improvement of service education quality is an effective way to promote the scientific development of service education.The establishment of the evaluation mechanism should be student-centered,the combination of qualitative and quantitative,the combination of internal and external,and the combination of evaluation and feedback.Using SERVQUAL quality model for dimension creation and data analysis can scientifically evaluate the quality of service education in universities,and feedback the analysis,so as to establish a service education evaluation mechanism in line with the development of universities.

关 键 词：新时代高校 服务育人 评价机制 

分 类 号：G640[文化科学—高等教育学]