基于数据整合的电力客户服务系统设计  

Design of power customer service system based on data integration

作　　者：李韫莛 梁哲辉 李莹 陈敏 Li Yunting;Liang Zhehui;Li Ying;Chen Min(Guangdong Power Supply Grid Co.,Ltd.,Guangzhou Power Supply Bureau,Guangzhou 510000,China)

机构地区：[1]广东电网有限责任公司广州供电局,广东广州510000

出　　处：《无线互联科技》2022年第10期65-67,共3页Wireless Internet Technology

摘　　要：大数据应用环境下,电力企业为了向客户提供高质量客户服务,有必要科学建立电力客服服务系统,并在数据分析系统的应用下实现对数据的全方面分析。文章通过多维数据分析技术、数据整合与数据挖掘技术的应用,优化系统整体架构设计,高效应用营销结构化地址业务,从而实现对客户服务系统的优化设计。In the big data application environment,in order to provide high quality customer service to customers,it is necessary for electric power enterprises to establish scientific customer service system,and realize the data analysis in all aspects under the application of data analysis system.Through the application of multidimensional data analysis technology,data integration and data mining technology,optimize the overall system architecture design,efficient application of marketing structured address business,so as to realize the optimization design of customer service system.

关 键 词：数据整合 大数据分析 客户服务系统 

分 类 号：F426.61[经济管理—产业经济] TP311.13[自动化与计算机技术—计算机软件与理论]