配网客服工单分类统计归档程序的开发与应用  被引量:1

Development and Application of Work Order Classification, Statistics and Archiving Program Distribution Network Customer Service

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作  者:林少伟 吕世杰 LIN Shaowei;LV Shijie(Shantou Power Supply Bureau of Guangdong Power Grid Co.,Ltd,Guangdong Shantou 515041,China)

机构地区:[1]广东电网有限责任公司汕头供电局,广东汕头515041

出  处:《农村电气化》2022年第8期55-59,共5页Rural Electrification

摘  要:根据配网客服工单分类存在的问题,研发了一种关联几个数据库可以快速对子项分类统计、快速智能识别分类的故障报修工单归档程序,操作流程简单,通过三个步骤即可完成操作。本程序使用Python语言编写代码完成,实现工单文件的上传、表格信息的清洗处理以及分类汇总还有结果的本地保存等功能,方便快捷、自动迅速,为以后工作的有序开展具有重要意义。According to the problems existing in the classification of customer service work orders in distribution network, a fault repair work order archiving program is developed, which can quickly classify and classify sub items by associating several databases. The operation process is simple and can be completed in three steps. This program is written in Python language to realize the functions of uploading work order files, processing table information, classification summary and local saving of results. This system is convenient and fast, which is of great significance for the orderly development of future work.

关 键 词:分类统计 智能识别 客服 工单分类 

分 类 号:TM76[电气工程—电力系统及自动化]

 

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