基于价值导向的医院管理人员绩效考评机制探讨  

Discussion on the Incentive and Constraint Mechanism of Valued-oriented Hospital Managers

作　　者：郑丽[1,2] 武启峰[1] 王旭飏 李建军 贾丹丹[1] 赵要军 Zheng Li;Wu Qifeng;Wang Xuyang(Henan Provincial People’s Hospital,Zhengzhou,Henan,450003,China)

机构地区：[1]河南省人民医院,河南郑州450003 [2]华中阜外医院·郑州大学华中阜外医院,河南郑州451464

出　　处：《中国医院管理》2022年第9期68-70,共3页Chinese Hospital Management

基　　金：2022年度河南省医学科技攻关计划软科学项目(Rkx202201004)。

摘　　要：以医院管理人员行为为研究对象,借用ABC时间管理法、价值管理法、利益相关者理论等相关研究成果,探索设计包含临床、医技、管理、患者等利益相关方的调查问卷,调查结果显示,对医院管理人员行为影响较大的因素依次为工作业绩、服务创新意识、职务升迁和岗位性质等。基于此构建涵盖岗位工作量、服务质量和服务效能的医院管理人员绩效考评模型和指标体系,通过量化考核指标和激励约束机制的建立促进医院管理人员服务效能的提升。Taking the behavior of hospital administrators as the research object,using ABC time management method,value management method,stakeholder theory and other related research results,it explores the design of a questionnaire including clinical,medical technology,management,patients,and other stakeholders.The results of the survey show that the major factors affecting the behavior of hospital administrators are work performance,service innovation consciousness,job promotion and post nature,etc.Based on this,the performance evaluation model and index system of hospital administrators covering post workload,service quality and service efficiency are constructed.Through the establishment of quantitative assessment indicators and incentive and restraint mechanism,the service efficiency of hospital administrators can be improved.

关 键 词：医院管理人员 价值管理理论 绩效考核 激励约束机制 

分 类 号：R197.32[医药卫生—卫生事业管理]