学科服务效果调研及质量提升策略研究——以河海大学图书馆为例  

Research on Subject Service Effect Survey and Quality Improvement Strategy:Taking Hohai University Library as an Example

作　　者：胡晓辉[1] 梁美宏 洪建[1] 孙清玉[1] HU Xiao-hui;LIANG Mei-hong;HONG Jian;SUN Qing-yu(Hohai University Library,Nanjing 210098,China)

机构地区：[1]河海大学图书馆,南京210098

出　　处：《大学图书情报学刊》2022年第6期85-90,106,共7页Journal of Academic Library and Information Science

基　　金：2020年江苏省图书馆学会课题“江苏省高校图书馆数字学术服务能力挖掘与培育路径研究”(20YB07);河海大学图书馆科研项目(TSG2021A01)。

摘　　要：采用问卷调查法和访谈法,从学科馆员、学科服务平台、学科服务内容三个方面对河海大学图书馆学科服务工作展开用户满意度调查,并对用户的未来学科服务需求进行了调研。根据调研结果,分析并总结了图书馆学科服务工作的成效和未来努力方向。提出重视学科服务宣传与推广,寻找用户不满意因素以降低用户获取服务的成本,做好用户群体细分并实施精准服务以及积极建设专业学科服务平台等方面的具体建议,希望为未来的学科服务质量提升提供决策依据。With the methods of questionnaire and interview,this paper investigates the user satisfaction of the subject service work of Hohai University Library from three aspects:subject librarian,subject service platform and subject service content,and investigates the future subject service needs of users.According to the research results,this paper analyzes and summarizes the effectiveness and future direction of Library subject service.Then,it puts forward four specific suggestions,including paying attention to the publicity and promotion of subject services,looking for user dissatisfaction factors,reducing the cost of user access to services,subdividing user groups,implementing accurate services and actively building a professional subject service platform,so as to provide decision-making basis for the improvement of subject service quality in the future.

关 键 词：学科服务 用户满意度 用户需求 高校图书馆 

分 类 号：G258.6[文化科学—图书馆学] G252