组织用户参与创新的知识冲突演化机制与策略研究  

Study on the Mechanism and Strategy of Knowledge Conflict Evolution for Organizational User Participation in Innovation

作　　者：靖舒婷 于旭[1] Jing Shuting;Yu Xu(School of Business and Management,Jilin University,Changchun 130012,China;School of Economics and Management,Changchun University of Science&Technology,Changchun 130022,China)

机构地区：[1]吉林大学商学与管理学院,吉林长春130012 [2]长春理工大学经济管理学院,吉林长春130022

出　　处：《现代情报》2023年第2期96-104,共9页Journal of Modern Information

基　　金：吉林省科技厅软科学研究项目“知识冲突视角下吉林省科技型中小企业开放式创新研究”(项目编号:20220601051FG)。

摘　　要：[目的/意义]用户参与为企业获得异质性知识资源并激发知识创新提供了机会,通过探索用户参与创新的知识冲突演化过程,提出有效的知识冲突管理策略,为企业高效利用用户知识资源以形成创新优势提供理论指导。[方法/过程]在组织用户参与创新的情境下,通过界定知识冲突的内涵和类型,探究不同类型知识冲突的根源、转化和结果,构建组织用户参与创新的知识冲突演化机制,并阐释组织用户参与创新的“双刃剑”效应。[结果/结论]随着组织用户与企业在合作过程中的知识交流和互动,产生源于组织间知识资源异质性的知识冲突,不同类型知识冲突的演化对创新产生差异性影响,内容知识冲突对合作创新起积极作用,而框架知识冲突给合作创新带来消极影响。企业应完善契约内容、提高组织柔性、建立激发内容知识冲突的激励制度、促进文化和价值观趋同,有效提高合作创新效率。[Purpose/Significance]User participation provides opportunities for enterprises to obtain heterogeneous knowledge resources and stimulate knowledge innovation.By exploring the knowledge conflict evolution process of user participation in innovation and proposing effective knowledge conflict management strategies, we provide theoretical guidance for enterprises to efficiently utilize user knowledge resources to form innovation advantages.[Method/Process]In the context of organizational user participation in innovation, the paper defined the connotation and types of knowledge conflict, explored the causes, development and results of different types of knowledge conflict, constructed the evolution mechanism of knowledge conflict in organizational user participation in innovation, and explained the“double-edged sword”effect of organizational user participation in innovation.[Result/Conclusion]With the knowledge exchange and interaction between organizational users and enterprises in the process of cooperation, knowledge conflicts stemming from the heterogeneity of inter-organizational knowledge resources are generated, and the evolution of different types of knowledge conflicts has a differential impact on innovation;content knowledge conflicts play a positive role in cooperative innovation, while schematic knowledge conflicts bring negative impact on cooperative innovation.Enterprises should improve contract content, enhance organizational flexibility, establish incentive systems that stimulate content knowledge conflicts, and promote cultural and value convergence to effectively improve the efficiency of collaborative innovation.

关 键 词：用户参与 企业 知识 知识异质性 知识冲突 知识管理 创新 

分 类 号：G201[文化科学—传播学]