住宅工程质量投诉处理机制与投诉处理制度研究  

Research on Complaint Handling Mechanism and Complaint Handling System of Housing Engineering Quality

作　　者：董群忠 DONG Qunzhong(Rencheng District Finance Bureau of Jining City,Shandong Province,Jining 272008,China)

机构地区：[1]山东省济宁市任城区财政局,山东济宁272008

出　　处：《建筑经济》2023年第1期14-20,共7页Construction Economy

摘　　要：现阶段,我国住宅工程质量问题还处在一个多发期,而住宅工程质量投诉无门、投诉无效的难题一直没有彻底解决。建设系统提升治理能力和治理水平必须以解决住宅工程质量投诉问题为切入点,着力破除体制机制障碍,创新工程质量投诉处理机制,完善投诉处理制度,建立全国住宅工程质量投诉网,形成全国统一的住宅工程质量投诉网络,方便住房消费者进行工程质量投诉。同时明确投诉处理责任分工,规范投诉处理流程和处理时限,完善相关制度措施,做到质量投诉件件处理、事事落实,切实做好住宅工程质量投诉处理工作。At the present stage,the quality problem of housing project in our country is still in a frequent period,but the difficult problem that there is no way to complain about the quality of housing project and the complaint is invalid has not been solved completely.In order to improve the governance ability and level of the construction system,must take solving the problem of residential engineering quality complaints as the starting point,strive to break down the institutional obstacles,innovate the engineering quality complaint handling mechanism,improve the complaint handling system,and establish a national housing project quality complaint network. Form a national unified housing project quality complaint network to facilitate housing consumers to complain about project quality. At the same time clarify the division of responsibilities for handling complaints,standardize the process and time limit for handling complaints,and improve relevant systems and measures to deal with quality complaints,implement everything,and do a good job in handling housing project quality complaints.

关 键 词：住宅工程质量 投诉处理机制 投诉处理制度 

分 类 号：TU712.3[建筑科学—建筑技术科学]