交流可见度调节下隐性知识搜寻影响因素扎根研究  

Grounded Study on Impacting Factors of Tacit Knowledge Seeking with the Moderating Effect of Communication Visibility

作　　者：严亚兰 罗紫航 聂尚宁 查先进[3] Yan Yalan;Luo Zihang;Nie Shangning

机构地区：[1]武汉科技大学恒大管理学院,湖北武汉430065 [2]武汉科技大学服务科学与工程研究中心,湖北武汉430065 [3]武汉大学信息管理学院,湖北武汉430072

出　　处：《图书与情报》2022年第2期28-37,共10页Library & Information

基　　金：国家自然科学基金项目“交流可见度和结构洞视角下交互记忆系统及知识行为研究”(项目编号:71774126);国家自然科学基金项目“社会连接和认知负荷视角下网络用户从众信息行为研究”(项目编号:71874124)与国家自然科学基金项目“社会学习和心理授权视角下智能推荐用户信息行为影响规律研究”(项目编号:72174148)研究成果之一。

摘　　要：文章利用扎根理论的质性研究方法,对交流可见度调节下在线知识共享网络中隐性知识搜寻影响因素进行探究,旨在推动知识搜寻和知识创新实践。根据研究主题对访谈提纲进行了设计,通过深度访谈搜集了数据,利用扎根理论对数据进行了三级编码,最终构建出理论模型并对模型进行了理论饱和度检验。在开放编码阶段,先提取了226个初始概念,再通过范畴化操作提炼出隐性知识搜寻等25个基本范畴。在主轴编码阶段,结合基本范畴提炼出11个主范畴。在选择编码阶段,将“隐性知识搜寻”确定为核心范畴,发现知识质量、知识源可信度、知识源声誉、亲密度、熟悉度、感知收益、知识需求、隐私担心和任务特征在交流可见度的调节作用下对隐性知识搜寻产生直接影响。This paper employed the qualitative grounded theory method to examine impacting factors of tacit knowledge seeking in the context of online knowledge sharing networks with the moderating effect of communication visibility,aiming at facilitating knowledge seeking and knowledge innovation practice. Following the research topic, the interview outline was designed. Through in depth interviews, data were collected. Three levels of coding were employed to develop a theoretical model and the theoretical saturation was verified. During the phase of open coding, 226 initial concepts were firstly elicited. Then, 25 basic categories were elicited through categorization. During the phase of axial coding, 11main categories were elicited in terms of basic categories. During the phase of selective coding, tacit knowledge seeking was identified as the core category. It is found that knowledge quality, credibility of knowledge source, intimacy, familiarity, perceived benefits, knowledge need, privacy concerns and task characteristics have direct impacts on tacit knowledge seeking with the moderating effect of communication visibility.

关 键 词：隐性知识搜寻 交流可见度 影响因素 扎根理论 在线知识共享网络 

分 类 号：G252.7[文化科学—图书馆学]