数字媒介、不确定性与风险传播中的情感治理  

Digital Media,Uncertainty and Emotional Governance in Risk Communication

作　　者：袁光锋[1,2] Yuan Guang-feng

机构地区：[1]南京大学新闻传播学院 [2]南京大学亚太发展研究中心

出　　处：《理论与改革》2023年第3期134-143,160,共11页Theory and Reform

基　　金：国家社科基金一般项目“重大风险事件中的社会情绪传播及舆论引导策略研究”(22BXW015)。

摘　　要：不确定性已经成为现代社会的重要特征,它是客观条件与人的主观感知之间互动的结果。现代社会形成的复杂系统、个体化趋势、主观意义世界的变化,共同催生了不确定性的流行。不确定性在风险事件和风险传播过程中表现得尤为明显,它与情感的生产之间关系密切。数字媒介在现代社会不确定性的生产中扮演着重要角色,它在风险感知、风险传播中的“事实”建构、风险知识以及情感流通的后果等方面都加剧了风险传播中的不确定性,并带来显著的情感后果,如恐惧、恐慌、焦虑、愤怒等情感的形成和扩散。应对风险传播中的情感问题,我们需要情感治理的理念。在不确定性的框架下,对风险传播中的情感治理,既需要应对消极情绪,减少负面后果,同时也要培育积极情感,建构以信任、希望为核心的情感文化系统。Uncertainty has become an important feature of modern society.It is the result of interaction between objective conditions and people’s subjective perception.The complex system formed by modern society,the trend of individuation,and the change of the subjective meaning world,together give birth to the epidemic of uncertainty.Uncertainty is particularly obvious in risk events and risk transmission,which is closely related to the production of emotion.Digital media plays an important role in the production of uncertainty in modern society.It intensifies the uncertainty in risk perception,the construction of“facts”in risk communication,risk knowledge and the outcomes of emotional circulation,and brings significant emotional consequences.To deal with the emotional problems in risk communication,we need the idea of emotional governance.Under the framework of“uncertainty”,emotional governance should not only deal with negative emotions and reduce negative consequences,but also cultivate positive emotions and construct an emotional culture system with trust and hope as the core.

关 键 词：不确定性 数字媒介 风险社会 风险传播 情感治理 

分 类 号：G2[文化科学]