Delivery Service Management System Using Google Maps for SMEs in Emerging Countries  

作　　者：Sophea Horng Pisal Yenradee 

机构地区：[1]School of Manufacturing Systems and Mechanical Engineering,Sirindhorn International Institute of Technology,Thammasat University,Pathum Thani,12121,Thailand

出　　处：《Computers, Materials & Continua》2023年第6期6119-6143,共25页计算机、材料和连续体（英文）

摘　　要：This paper proposes a Delivery Service Management(DSM)system for Small and Medium Enterprises(SMEs)that own a delivery fleet of pickup trucks to manage Business-to-Business(B2B)delivery services.The proposed DSM system integrates four systems:Delivery Location Positioning(DLP),Delivery Route Planning(DRP),Arrival Time Prediction(ATP),and Communication and Data Sharing(CDS)systems.These systems are used to pinpoint the delivery locations of customers,plan the delivery route of each truck,predict arrival time(with an interval)at each delivery location,and communicate and share information among stakeholders,respectively.The DSM system deploys Google applications,a GPS tracking system,Google Map APIs,ATP algorithms(embedded in Excel Macros),Line,and Telegram as supporting tools.To improve the accuracy of the ATP system,three tech-niques are applied considering driver behaviors.The proposed DSM system has been implemented in a Thai SME.From the process perspective,the DSM system is a systematic procedure for end-to-end delivery services.It allows the interactions between planner-driver decisions and supporting tools.The supporting tools are simple,can be easily used with little training,and require low capital expenditure.The statistical analysis shows that the ATP algorithm with the three techniques provides high accuracy.Thus,the proposed DSM system is beneficial for practitioners to manage delivery services,especially for SMEs in emerging countries.

关 键 词：Logistics and supply chain management small and medium enterprise(SME) delivery service management(DSM) arrival time prediction(ATP) Google Maps GPS tracking system driver behaviors 

分 类 号：F274[经济管理—企业管理]