铁路行包管理信息系统设计与实现  

Railway luggage and parcel management information system

作　　者：李亚男 石岭 田汉宇 LI Yanan;SHI Ling;TIAN Hanyu(Beijing Jingwei Information Technologies Co.Ltd.,Beijing 100081,China)

机构地区：[1]北京经纬信息技术有限公司,北京100081

出　　处：《铁路计算机应用》2023年第6期42-46,共5页Railway Computer Application

基　　金：中国铁道科学研究院集团有限公司院基金课题(2021YJ300)。

摘　　要：为解决铁路行包(行李、包裹)信息缺乏统一管理的问题,设计研发铁路行包管理信息系统。围绕铁路行李、小件快运、高铁快运等业务,通过智能分析、单证流转及电子签名等关键技术,满足客户业务办理和信息服务需求,实现业务票据及单证电子化、客户服务多渠道接入及行包运输方案合理规划。该系统目前已在某铁路快运公司及其下属营业网点试运行,提高了企业服务水平和作业效率,为铁路行包快运业务全面电子化提供了技术支撑。To address the lack of unified management of railway luggage and parcel information,this paper designed and developed a railway luggage and parcel management information system.The paper revolved around railway luggage,small item express,high-speed rail express and other businesses.Through key technologies such as intelligent analysis,document circulation,and electronic signature,it met customer business processing and information service needs,implemented electronization of business bills and documents,multi-channel access of customer service,and reasonable planning of luggage and parcel transportation solutions.The system has currently been put into trial operation in a certain railway express company and its affiliated business outlets,which improves the service level and operational efficiency of the enterprise,and provides technical support for the comprehensive electronization of railway parcel express business.

关 键 词：铁路行包 票据电子化 流程优化 客户服务 智能决策 

分 类 号：U293.23[交通运输工程—交通运输规划与管理] TP39[交通运输工程—道路与铁道工程]