数字赋能下联合办公商业服务生态系统构建——基于冗余资源价值共享的案例分析  

Construction of Co-working Business Service Ecosystem under Digital Empowerment:A Case Study Based on Value Sharing of Rdundant Resourcese

作　　者：荆树伟[1] 杨艳茹[1] 阎俊爱[1] JING Shu-wei;YANG Yan-ru;YAN Jun-ai(School of Management Scienceand Engineering,Shanxi University of Finance&Economics,Taiyuan 030006,China)

机构地区：[1]山西财经大学管理科学与工程学院,太原030006

出　　处：《管理案例研究与评论》2023年第3期259-274,共16页Journal of Management Case Studies

基　　金：国家社会科学基金后期资助项目“精益工具与管理创新过程的适配性研究”(21FGLB023)。

摘　　要：数字技术正在不断重塑组织的业务生态与价值创造方式,联合办公平台能否在市场风险的冲击下完成转型,成为未来发展的关键。应用扎根理论方法,基于冗余价值共享视角分析了数字经济如何赋能联合办公各价值共创主体实现价值共享,构建“资源-价值-服务”的理论分析框架。研究发现:在初始级发展阶段,企业通过冗余资源挖掘体现价值创造;在产业链流程级发展阶段,企业通过冗余资源整合与优化体现价值再造;在社群生态级发展阶段,企业通过扩大客户端规模与增加创新资源整合能力体现价值共享,实现企业内外部共生、共享、共赢的理想状态,最终实现商业服务生态系统的螺旋式动态演进机制。研究对有意改变服务体系以实现可持续发展的联合办公平台具有重要的实践和启发意义。In the context of digitalization and intelligent empowerment,the digital technology is constantly reshaping the organization's business ecology and value creation methods.Whether a co-working enterprise can complete its transformation under the impact of market risks has become the key to enterprise development.This paper adopts inductive case studies and analyzes how the digital intelligence economy empowers various value co-creation entities to realize value sharing based on the perspective of redundant value sharing,and constructs a theory of resources-value-services analysis framework.The research finds that:In the initial development stage,the enterprise reflects value creation through redundant resource allocation and value creation.In the industrial chain process development stage,the enterprise forms value co-creation through the integration and optimization of redundant resources.In the community ecological development stage,the value sharing is reflected by expanding the scale of clients and increasing the ability to integrate innovative resources.This paper finally realizes the spiral dynamic evolution mechanism of the business service ecosystem,and the ideal state of internal and external symbiosis,sharing and win-win.This research has important practical inspiration for co-working that intends to change the service system to achieve sustainable development.

关 键 词：数字赋能 冗余资源 价值共享 联合办公 商业服务生态系统 

分 类 号：F270[经济管理—企业管理]