基于服务设计的数字化老龄用户互助APP设计研究  

RESEARCH ON DESIGNING A DIGITIZED ELDERLY USER MUTUAL ASSISTANCE APP BASED ON SERVICE DESIGN

作　　者：单徐榕 汪大伟 SHAN XURONG;WANG DAWEI

机构地区：[1]上海大学上海美术学院

出　　处：《设计》2023年第15期140-143,共4页Design

摘　　要：此研究旨在解决后疫情时代老龄化社会中,中老年用户面临的数字产品使用问题。对我国的老龄用户的数字化困境及互助类App设计现状进行分析,借助服务设计的方法和工具,通过问卷调研法、构建人物角色模型、绘制用户旅程图,提炼用户核心需求,并分析设计机会点。根据需求层级排序,梳理移动应用产品的功能架构和逻辑信息架构。设计出以用户为中心的数字化老龄用户互助App“邦·帮”。该方法可为适老化移动应用设计提供参考方案。This study aims to address the challenges faced by middle-aged and elderly users in utilizing digital products in the context of an aging society in the post-pandemic era.The paper analyses the digital dilemma of the elderly users and the current situation of mutual aid app design in China,with the help of service design methods and tools.Through the utilization of user research methods such as questionnaire surveys and persona,combined with user journey mapping,the entire process of seniors'problem-solving in the digital realm is visualized to extract their core needs and identify design opportunities.Based on the hierarchy of needs,functional modules and logical information architecture of the mobile application are structured.The study resulted in the development of a user-centered digital mutual assistance application for elderly users called"Bang Bang."This approach provides a reference for designing age-friendly mobile applications.

关 键 词：服务设计 数字化 老龄互助 用户模型 互助类App设计 适老化设计 

分 类 号：J045[艺术—艺术理论]