网约护士工作满意度调查及影响因素分析  

Survey on job satisfaction and analysis of influencing factors of online contracted nurses

作　　者：袁玥 段晓侠[1] 邢思思 刘晶晶[1] 潘文亮 陈玲玲[3] Yuan Yue;Duan Xiaoxia;Xing Sisi;Liu Jingjing;Pan Wenliang;Chen Lingling(Teaching Department of The Second Affiliated Hospital of Bengbu Medical College,Bengbu 233002,China;General Practice of The Second Affiliated Hospital of Bengbu Medical College,Bengbu 233002,China;Nursing Department of The Second Affiliated Hospital of Bengbu Medical College,Bengbu 233002,China)

机构地区：[1]蚌埠医学院第二附属医院教学科,蚌埠233002 [2]蚌埠医学院第二附属医院全科医学科,蚌埠233002 [3]蚌埠医学院第二附属医院护理部,蚌埠233002

出　　处：《中华医院管理杂志》2023年第6期460-464,共5页Chinese Journal of Hospital Administration

基　　金：安徽省教育厅人文社会科学重点项目(SK2019A0191);蚌埠市社会科学项目(BB22B040)。

摘　　要：目的调查提供"互联网+护理服务"的网约护士的工作满意度,为医院管理者完善相关管理机制提供参考。方法基于双因素理论设计问卷,采用目的抽样法,于2022年4—5月对安徽省开展"互联网+护理服务"医院的网约护士进行问卷调查。其中激励因素包括工作量、工作内容、同事关系、医患关系和自身发展5个维度,保健因素包括薪资收入、工作认可和社会地位3个维度。对问卷数据及工作满意度得分情况进行描述性分析,采用Pearson相关性分析法分析网约护士总体工作满意度与各维度的相关性,采用逐步回归分析法分析各维度对工作满意度的影响。结果回收有效问卷335份。网约护士工作满意度得分为(2.26±0.38)分,其中薪资收入满意度得分最高,为(2.56±0.53)分;工作认可得分最低,为(1.78±0.67)分,且各维度与工作满意度呈正相关(r=0.34~0.88,P<0.01)。回归分析结果显示,工作量(B=0.07)、薪资收入(B=0.11)、工作内容(B=0.23)、社会地位(B=0.12)、自身发展(B=0.15)是影响网约护士工作满意度的主要因素(P<0.01)。结论网约护士的工作满意度处于中等水平,主要受工作量、薪资收入、工作内容、社会地位及自身发展的影响,建议医院实施多重针对性的措施以提高网约护士的工作满意度,促进"互联网+护理服务"服务健康发展。Objective To survey the job satisfaction of online contracted nurses who provide"Internet plus nursing services"for reference of hospital managers in improving their management mechanism in this regard.Methods Based on the two-factor theory,a questionnaire was designed and a purposive sampling method was used to survey the online contracted nurses in Anhui province in April and May 2022.The motivational factors included such five dimensions as workload,work content,colleague relationship,doctor-patient relationship,and their own development,and the healthcare factors included such three dimensions as salary,job recognition and social status.The questionnaire data and job satisfaction scores were analyzed descriptively,and the correlation between the overall job satisfaction of the online contracted nurses,while each dimension was analyzed by Pearson correlation analysis,and the influence of each dimension on job satisfaction was analyzed by stepwise regression analysis.Results A total of 335 valid questionnaires were recovered.The mean score of job satisfaction of online contracted nurses was(2.26±0.38),with the highest score of(2.56±0.53)for salary satisfaction and the lowest score of(1.78±0.67)for job recognition,and each dimension was positively correlated with job satisfaction(r=0.34-0.88,P<0.01).Regression analysis showed that workload(B=0.07),salary(B=0.11),job content(B=0.23),social status(B=0.12),and self-development(B=0.15)were the main factors affecting their job satisfaction(P<0.01).Conclusions The job satisfaction of online contracted nurses was at a medium level,mainly influenced by workload,salary,job content,social status and their own development.It is recommended that hospitals implement multiple targeted measures to improve the job satisfaction of online contracted nurses and promote the healthy development of"Internet plus nursing services".

关 键 词：网约护士 互联网+护理服务 工作满意度 影响因素 双因素理论 

分 类 号：R192.6[医药卫生—卫生事业管理]