制造服务化与企业绩效的U型关系研究——基于组织惰性的调节作用  

Research on the U-shaped Relationship Between Manufacturing Servitization and Enterprise Performance——Based on the Moderating Effect of Organizational Inertia

作　　者：张红芳[1] 辛玲 焦夏晨 朱珠 Zhang Hongfang;Xin Ling;Jiao Xiachen;Zhu Zhu(School of Economics and Management,Northwest University,Xi’an 710127,China;Zhongxingxin Cloud Service Co.,Ltd.,Shenzhen 518052,China)

机构地区：[1]西北大学经济管理学院,西安710127 [2]中兴新云服务有限公司,深圳518052

出　　处：《工业技术经济》2023年第10期83-91,共9页Journal of Industrial Technological Economics

基　　金：国家自然科学基金面上项目“数字化驱动的开放式创新获益与治理机制及其协同效应:基于价值组合逻辑的研究”(项目编号:72172125);陕西省社会科学基金项目“陕西省制造业企业数字化与创新融合演进及协同治理机制研究”(项目编号:2021R042)。

摘　　要：为探究服务化与企业绩效的关系,本文通过上市公司的大样本数据以及制造企业问卷调研数据研究探讨制造服务化与企业绩效的关系,以及组织惰性的调节作用。结果表明:服务化与企业绩效之间存在U型关系,与客户导向服务化相比,产品导向服务化与企业绩效的U型关系更加平滑;服务化对企业绩效的影响存在跨期效应,服务化持续时间越长,绩效增长越快;组织惰性对服务化与企业绩效的U型关系起调节作用,且对客户导向服务化与企业绩效关系的调节作用更加显著。研究结果对于制造服务化的理论研究以及转型实践具有重要的价值。In order to explore the relationship between servitization and enterprise performance,this paper empirically tests the relationship between manufacturing servitization and enterprise performance through large sample data research of listed companies and questionnaire survey data of manufacturing enterprises,as well as the moderating effect of organizational inertia.The results indicate that there is a U-shaped relationship between servitization and enterprise performance.Compared with customer-oriented servitization,the U-shaped relationship between product-oriented servitization and enterprise performance is smoother.There is an intertemporal effect on the impact of servitization on corporate performance.The longer the duration of servitization,the faster the performance growth;organizational inertia has a moderating effect on the U-shaped relationship between servitization and corporate performance,and has a more significant moderating effect on the relationship between customer-oriented servitization and corporate performance.These research findings are of great value to the theoretical research and transformation practice of manufacturing servitization.

关 键 词：制造服务化 企业绩效 产品导向服务化 客户导向服务化 组织惰性 跨期效应 

分 类 号：F275[经济管理—企业管理] F425[经济管理—国民经济]