基于系统动力学的医院员工绩效管理影响因素及对策研究  

Application of System Dynamics Model in Employee Performance Management in Hospital

作　　者：方嘉琨 姚敏[1] 孙燕楠[1] FANG Jiakun;YAO Min;SUN Yannan(Office of Management Operations,Peking University School and Hospital of Stomatology/National Center for Stomatology/National Clinical Research Center for Oral Diseases/National Engineering Research Center of Oral Biomaterials and Digital Medical Devices,Beijing 100081,China)

机构地区：[1]北京大学口腔医学院/北京大学口腔医院/国家口腔医学中心/国家口腔疾病临床医学研究中心/口腔生物材料和数字诊疗装备国家工程研究中心运营管理办公室,北京100081

出　　处：《中国卫生标准管理》2023年第19期59-62,共4页China Health Standard Management

摘　　要：随着医院改革的进一步深化,医院管理模式已由粗放的行政化管理转向全方位的绩效管理转变。研究从员工个人绩效管理角度出发,采用系统动力学方法,分析员工绩效系统的关键性因素及因素之间的关系,绘制因果回路图并提出改进策略。基于能力-动机-机会(ability,motivation and opportunity,AMO)理论建立系统动力学模型,识别员工能力、动机和机会是影响个人绩效的主要影响因素,与其他次要因素如工作满意度、奖励机制、职业发展、外部环境等共同影响个人绩效系统行为。基于系统动力学模型,提出构建合理的激励机制、提供必要的学习机会以及创造良好的工作环境是促进员工绩效提升、实现医院发展目标的重要途径,为医院绩效管理提供参考。With the further deepening of hospital reform,the hospital management mode has shifted from rough administrative management to all-round performance management.The study provides a reference for hospital performance reform from the perspective of individual employee performance management.Using a system dynamics approach,we analyze the critical factors of the employee performance system and the relationships between the factors,draw causal loop diagrams and propose improvement strategies.Based on the ability,motivation and opportunity(AMO)theory to develop a system dynamics model,employee ability,motivation and opportunity are the primary influences on individual performance,and together with secondary factors,they influence individual performance system behavior.Based on the system dynamics model,building a reasonable incentive mechanism,providing necessary learning opportunities and creating a good working environment are important ways to promote employee performance and achieve the development goals of the hospital.

关 键 词：人力资源 绩效管理 员工绩效 AMO理论 系统动力学 因果回路图 

分 类 号：R197[医药卫生—卫生事业管理]