企业建设IT服务管理体系研究和应用  

Research and Application of IT Service Management System in Enterprise Construction

作　　者：郭志刚 GUO Zhi-gang(Shanxi TZ Digitization&Intelligence Technology Co.,Ltd.,Taiyuan 030024,China)

机构地区：[1]太重数智科技股份有限公司,山西太原030024

出　　处：《机械工程与自动化》2023年第6期192-193,196,共3页Mechanical Engineering & Automation

摘　　要：通过研究ITIL V3标准,并对标ITIL V3对现有IT运维服务流程进行梳理和规范,制定相应的管理制度和支撑管理流程的IT服务管理体系,帮助企业信息化部门有效提升业务服务水平,为企业信息化部门服务管理创新起到示范作用。By studying ITIL V3 standard and benchmarking ITIL V3,the existing IT operation and maintenance service processes are sorted out and standardized,and corresponding management systems and IT service management systems supporting management processes are developed to help enterprise information departments effectively improve their business service levels and play a demonstration role in service management innovation for enterprise information departments.

关 键 词：ITIL IT服务管理体系 企业信息化建设 

分 类 号：TP315[自动化与计算机技术—计算机软件与理论]