带区间信息的高校图书馆服务质量群决策评价模型  

A Group Decision-Making Evaluation Model for University Library Service Quality with Interval Information

作　　者：谢小军 马虹 薛申芳 乔希民 Xie Xiaojun;Ma Hong;Xue Shenfang;Qiao Ximin

机构地区：[1]广州工商学院通识教育学院,广东广州510850 [2]广东金融学院金融数学与统计学院,广东广州510521

出　　处：《图书馆研究与工作》2023年第11期31-37,共7页Library Science Research & Work

基　　金：广东省普通高校重点科研平台和项目“基于产教融合的MR(混合现实)协同创新中心应用研究”(项目编号:2022ZDZX1037);广州工商学院校级科研课题“基于三角模糊数时间序列的组合预测模型研究”(项目编号:KA202132)的研究成果之一。

摘　　要：高校图书馆的服务质量评价一直是备受关注的问题。现有的评价方法缺乏对不同类群体用户需求的关注。针对这个问题,文章建立了一种基于不同类型群体决策的高校图书馆服务质量综合评价模型。首先根据现有投影测度的缺陷,给出了一个广义标准化投影测度公式。该公式能综合测度两个区间向量的接近程度,并应用于测度带有区间信息的两个评价矩阵的接近程度;其次,将新提出的投影测度公式应用于改进的TOPSIS方法中,建立了一种含实数和区间数混合信息的群决策模型;最后,将该模型应用于广东省某4所高校图书馆服务质量的评价中。实验分析表明,该模型具有较好的鲁棒性和稳定性。The evaluation of service quality in university libraries has long been a subject of significant interest.Existing evaluation methods often overlook the diverse needs of various user groups.To address this concern,this paper presents a comprehensive evaluation model for university library service quality based on decision-making among different types of user groups.Initially,a generalized standardization projection metric formula is introduced to address the limitations of current projection measures.This formula provides a comprehensive measure of the similarity between two interval vectors and is applied to assess the proximity of evaluation matrices containing interval information.Subsequently,the newly derived projection metric formula is integrated into an enhanced TOPSIS(Technique for Order of Preference by Similarity to Ideal Solution)method,resulting in a group decision-making model that combines real and interval data.Finally,this model is applied to the evaluation of library service quality at four universities in Guangdong Province.Experimental analysis demonstrates that the proposed model exhibits robustness and stability.

关 键 词：图书馆服务质量 评价方法 区间数 群决策 广义标准化投影 TOPSIS方法 

分 类 号：G258.6[文化科学—图书馆学] G251