突发公共事件下的数字社会创新机制与模式———基于资源编排理论的视角  

Mechanism and mode of digital social innovation in public emergencies:Based on resource orchestration theory

作　　者：刘志阳 赵陈芳[1,2] 邱振宇 LIU Zhiyang;ZHAO Chenfang;QIU Zhenyu(College of Business,Shanghai University of Finance and Economics,Shanghai 200433,China;China Research Center for Social Entrepreneurship,Shanghai University of Finance and Economics,Shanghai 200433,China)

机构地区：[1]上海财经大学商学院,上海200433 [2]上海财经大学中国社会创业研究中心,上海200433

出　　处：《管理工程学报》2023年第6期32-45,共14页Journal of Industrial Engineering and Engineering Management

基　　金：国家社会科学基金重点项目(20AGL008);上海财经大学研究生创新基金项目(CXJJ-2021-382、CXJJ-2021-392)。

摘　　要：突发公共事件中的社会创新面临极其严峻的资源困境。数字技术重塑了社会创新资源整合过程,为应急资源配置提供了新思路,然而现有研究尚未打开数字技术赋能社会创新的黑箱。本文基于资源编排理论,以疫情期间的中国数字社会创新实践为例,运用扎根方法构建了以“数字技术特征-资源编排方式-设计思维过程-社会创新结果”为作用路径的突发公共事件中的数字社会创新资源编排机制,总结了基于问题的技术开发模式、基于解决方案的场景迁移模式以及基于问题-解决方案的实时迭代与配对模式三种数字社会创新资源编排模式。研究表明,数字社会创新为解决突发公共事件中的社会问题提供了广阔的协作主体、规模化的创新方案以及快速实时的响应机制,打破了传统社会创新的资源约束,实现了社会价值的创造。本文研究深化了数字社会创新的内涵和应用,拓展了资源编排理论的研究边界,同时为创新生态系统研究提供了借鉴,为全球突发公共事件治理研究贡献了中国经验。Social innovation in public emergencies is characterized by limited resources.The traditional mode of social innovation does not easily adapt to the requirements of scale,urgency,and abruptness during emergency circumstances.This results in problems and solutions“floating around”and challenges in matching of problems to solutions.Therefore,a new model of social innovation is required for the effective matching of problems and solutions.Digital technologies have reshaped the integration of resources for social innovation and are used to formulate new approaches for emergency resource allocation.However,the role of digital technology in promoting social innovation has not been elucidated.In the present study,we explore the application of digital social innovation in public emergencies and the role of digital technology in improving the interaction and coordination of resources within the social innovation ecosystem.Since this study aims to answer the“How”and“Why”questions,we adopt a multi-case study approach that is effective in establishing theories and discovering theoretical insights.We select three digital social innovation cases,including the Wuhan-2020 open-source community,the Fresh Hema shared employee model,and the Health code development process as the study objects according to the theoretical sampling principle.Multiple information sources were used for triangulation of the findings,such as semi-structured interviews,internal documents,and public documents to ensure the reliability and validity of the study.The grounded theory method was used to extract categories from primary sources through open coding,spindle coding,and selective coding,and to identify relationships between categories.The main processes used by digital social innovators to circumvent resource dilemmas in public emergencies were summarized through a grounded analysis of cases.Based on Resource orchestration theory,we construct a resource orchestration mechanism for digital social innovation during public emergencies with t

关 键 词：数字社会创新 突发公共事件 资源编排 问题-解决方案组合 

分 类 号：F270[经济管理—企业管理]