众包争议在线解决机制中判定的影响因素研究--以闲置交易平台为例  

A Research on the Influential Factors of Outcomes of the Disputes in Crowdsourced Online Dispute Resolution-Taking an Idle Trading Platform as an Example

作　　者：杨雪[1] 庄雨 YANG Xue;ZHUANG Yu(College of Business,Nanjing University,Nanjing 210093,China)

机构地区：[1]南京大学商学院,江苏南京210093

出　　处：《信息系统学报》2023年第2期34-55,共22页China Journal of Information Systems

基　　金：国家自然科学基金面上项目(72272075,71872086);南京大学新时代文科卓越研究计划“中长期研究专项”(14914220);南京大学文科青年跨学科团队专项“中央高校基本科研业务费专项资金资助”(14370115)。

摘　　要：如今部分二手闲置交易平台为了高效公正地解决在线纠纷,创新性地建立了众包争议在线解决机制.以某闲置交易平台为例,基于回归分析探究众包争议在线解决机制中纠纷责任判定的影响因素.结果表明,表述中的情绪、陈词次数、是否对图片进行标注、图片凭证的类型与数量以及买卖双方特定的理由对判定结果有显著的影响.基于结果,从维护消费者权益角度出发,对买家和平台方面提出了参考意见,本文具有一定的理论意义和实践指导意义.Recently,the idle trading platforms have gained much attention.However,this kind of platforms are often filled with a large number of transaction disputes.In order to solve online disputes efficiently and fairly,some platforms innovatively established the Crowdsourced Online Dispute Resolution(CODR).Taking a Chinese idle trading platform as an example,the study explores the influential factors of outcomes of disputes in CODR based on regression analysis.Results show that the emotion in the expression,the number of statements,whether to mark the graphic evidence,the type and the quantity of graphic evidence and some specific reasons have significant impacts on the outcomes of disputes.Based on this result,the research puts forward some suggestions for buyers and platforms from the perspective of protecting consumers'rights and interests.The article has certain theoretical and practical significance.

关 键 词：众包争议在线解决机制 在线纠纷 退货 

分 类 号：C93[经济管理—管理学]