科研信息用户与知识服务平台个性化信息推荐功能的交互研究  

Research on Interaction Between Researchers and Knowledge Service Platform’s Personalized Information Recommendation

作　　者：张建伟 李月琳[2,3] 张泰瑞[2,3] Zhang Jianwei;Li Yuelin;Zhang Tairui(School of Information Management,Zhengzhou University of Aeronautics,Zhengzhou 450046;Department of Information Resources Management,Business School,Nankai University,Tianjin 300071;Research Center for Information Behavior,Nankai University,Tianjin 300071)

机构地区：[1]郑州航空工业管理学院信息管理学院,郑州450046 [2]南开大学商学院信息资源管理系,天津300071 [3]南开大学信息行为科学研究中心,天津300071

出　　处：《图书情报工作》2023年第20期105-115,共11页Library and Information Service

基　　金：国家社会科学基金重大项目“国家重大突发事件信息公开质量研究”(项目编号:20&ZD142)研究成果之一。

摘　　要：[目的/意义]开展科研信息用户与知识服务平台个性化信息推荐功能的交互研究,有助于提升对用户推荐交互行为的理解,改善平台的推荐交互设计,从而提升推荐功能的用户体验;也可为优化推荐算法,提升推荐内容有效性提供指导。[方法/过程]招募36名参与者,采用实验研究方法,以CNKI和ScienceDirect为实验平台,利用Morae收集数据,开展用户研究。[结果/结论]研究揭示用户与推荐功能的交互行为、交互路径与交互路径链。主要揭示用户与个性化信息推荐交互的4个阶段、9种交互行为特征及4种交互路径类型;用户对推荐的关注源于检索结果无法满足他们的信息需求。研究发现采纳推荐能够启发用户,进一步影响他们与平台的交互。研究也表明,当前知识服务平台的推荐质量有待提升,用户对推荐的采纳使用率较低,常用的推荐交互路径较短,趋于简单化。[Purpose/Significance]The research on interaction between researchers(also users in this study)and personalized information recommendation(PIR)will help IR systems developers recognize their recommendation preference,improve the platforms’recommendation interaction design,and enhance user experience.It can also provide guidance for optimizing recommendation algorithms and improve the recommendation effectiveness.[Method/Process]An experiment was conducted on CNKI and ScienceDirect with 36 participants,and the data was collected and analyzed by Morae.[Result/Conclusion]This study reveals users interaction behaviors when using PIR,interaction process,and interaction path between users and PIR.The results indicate that there existed four stages,nine types of interaction behavior,and four types of interaction paths.Users will adopt PIR when the searching results cannot satisfy their information needs.The results also indicate that adopting PIR can inspire users and further affect their interaction with the platforms.The study also shows that the current quality of PIR provided by the platforms needs to be improved.Users’adoption rate of PIR is low.In addition,the interaction paths are short and tend to be simplified.

关 键 词：个性化信息推荐 科研信息用户 交互行为 知识服务平台 

分 类 号：G250[文化科学—图书馆学]