基于关系质量的图书馆业务外包绩效影响因素实证研究  

Empirical study on the factors influencing the performance of library outsourcing based on relationship quality

作　　者：王嵩[1] Wang Song(Library,East China University of Technology,Nanchang 330013,China)

机构地区：[1]东华理工大学图书馆,江西南昌330013

出　　处：《江苏科技信息》2023年第31期80-84,共5页Jiangsu Science and Technology Information

基　　金：2017年江西省社会科学规划项目,项目名称:高校图书馆传统核心业务外包模糊质量控制与绩效评价研究,项目编号:17DQ04;东华理工大学博士基金项目,项目名称:知识社区用户交流与使用意愿研究,项目编号:DHBK2017202。

摘　　要：图书馆业务外包已成为信息服务社会化挑战下的自然需求,但实践效果及外包绩效仍存在较多问题。文章通过探索性地将调节作用的关系行为引入“关系质量-外包绩效”的理论框架中,从外包行为的发包方视角,通过满意、信任、规范和感知的机会主义行为这4个结构维度,对关系质量进行测量发现,满意、信任、规范对图书馆业务外包绩效具有正向调节作用,感知的机会主义行为在满意与外包承接方的外包绩效之间、信任与外包承接方的外包绩效之间、规范与外包承接方的外包绩效之间具有负向调节作用。Library outsourcing has become a natural demand under the challenge of information service socialization,but there are still many problems in practical effectiveness and outsourcing performance.The article tentatively introduces the moderating relationship behavior into the theoretical framework of“relationship quality-outsourcing performance”.From the perspective of the outsourcing party,through the four structural dimensions of satisfaction,trust,regulation,and perceived opportunistic behavior,the article measures relationship quality and finds that satisfaction,trust,and regulation have a positive moderating effect on the outsourcing performance of library business,perceived opportunistic behavior has a negative moderating effect on satisfaction and outsourcing performance of the outsourcing recipient,trust and outsourcing performance of the outsourcing recipient,and norms and outsourcing performance of the outsourcing recipient.

关 键 词：业务外包 外包绩效 关系质量 感知的机会行为主义 

分 类 号：G251[文化科学—图书馆学]