“缘情结信”:重建医患信任的情感社会学路径  

Fostering Trust through Emotional Communication:An Emotional-Sociological Approach to Rebuild Doctor-Patient Trust

作　　者：吕小康[1] Lv Xiaokang

机构地区：[1]南开大学社会学院,天津300350

出　　处：《南开学报（哲学社会科学版）》2024年第1期1-10,共10页Nankai Journal:Philosophy,Literature and Social Science Edition

基　　金：国家社会科学基金重点项目(20ASH015)。

摘　　要：现代医患关系主要结成于陌生的医患之间。情感交流对这一情境下的医患信任的作用,已因医学知识的生物学化和医疗活动的职业化进程而隐退,使得现代医患信任主要体现为患者对医疗制度的信任和对医务人员的客观资质与医疗能力的认知信任,而非发自内心的情感信任。这在事实上蚕食了医患信任的社会根基。重视“缘情结信”的信任模式,使医方情感支持在医学教育和医学执业的层面得到制度性的认可,使医患信任重新得到情感信任的浸润与维系,是重建当下脆弱的医患信任的必经之路。The contemporary doctor-patient relationship often unfolds between unfamiliar individuals,underscoring the significance of emotional communication in medical interactions.Furthermore,the prominence of bio-medicine and the professionalization of medical practices have marginalized the pivotal role of emotional communication in shaping doctor-patient trust.As a result,trust has predominantly manifested as patients'reliance on the medical system and cognitive confidence in medical workers'qualifications and competencies,neglecting the essential facet of emotional trust.These facts have eroded the social foundation of doctor-patient trust.This paper advocates for a doctor-patient trust model named"Fostering Trust through Emotional Communication".This model underscores the necessity of methodically infusing emotional support into medical education and practice to reintroduce doctor-patient trust through the cultivation of emotional bonds.By embracing this emotional-sociological standpoint,this paper delineates a viable pathway to fortify trust in fragile doctor-patient relationships.

关 键 词：缘情结信 医患信任 情感信任 认知信任 情感社会学 

分 类 号：C912.6[经济管理] R-05[社会学]