遭遇工作场所无礼行为对临床护士情绪衰竭的影响:敌意认知、愤怒、愤怒沉思的中介作用  

Effects of Workplace Uncivilized Behavior on Emotional Exhaustion in Clinical Nurses:the Mediating Role of Hostile Cognition,Anger and Anger Rumination

作　　者：董越娟[1] 魏华[1] 陈妍[2] 丁敬艳[3] 王永革[4] DONG Yue-juan;WEI Hua;CHEN Yan;DING Jing-yan;WANG Yong-ge(Department of Nursing,Henan Nursing Vocational College,Anyang 455000,China;Nursing Department,Fujian Provincial Hospital,Fuzhou 350001,China;Nursing Department,Anyang District Hospital,Anyang 455000,China;Emergency Department,Anyang People’s Hospital,Anyang 455000,China)

机构地区：[1]河南护理职业学院护理系,安阳455000 [2]福建省立医院护理部,福州350001 [3]安阳地区医院护理部,安阳455000 [4]安阳市人民医院急诊科,安阳455000

出　　处：《中国临床心理学杂志》2024年第1期82-85,81,共5页Chinese Journal of Clinical Psychology

基　　金：河南省高等学校重点科研项目(23B330006);河南省教育厅人文社会科学研究项目(2024-ZDJH-587)。

摘　　要：目的:探讨遭遇工作场所无礼行为对临床护士情绪衰竭的影响以及敌意认知、愤怒、愤怒沉思的中介作用。方法:采用工作场所无礼行为量表、敌意认知量表、状态愤怒量表、愤怒沉思量表和情绪衰竭量表对1 146名临床护士进行调查。结果:中介作用检验结果显示,遭遇工作场所无礼行为直接影响临床护士的情绪衰竭(效应值为0.42)。敌意认知、愤怒、愤怒沉思在遭遇工作场所无礼行为与护士情绪衰竭之间起中介作用。遭遇工作场所无礼行为通过三条路径影响护士的情绪衰竭:一是敌意认知的单独中介作用(效应值为0.15);二是敌意认知-愤怒的链式中介作用(效应值为0.08);三是敌意认知-愤怒-愤怒沉思的链式中介作用(效应值为0.04)。结论:遭遇工作场所无礼行为可以通过敌意认知、愤怒、愤怒沉思对临床护士的情绪衰竭产生影响。Objective:To explore the effects of workplace uncivilized behavior on emotional exhaustion in clinical nurses and the mediating role of hostile cognition,anger and anger rumination.Methods:Totally 1 146 clinical nurses were investigated with workplace uncivilized behavior scale,hostile cognition scale,state anger scale,anger rumination scale and emotional exhaustion scale.Results:The mediating effect tests showed that workplace uncivilized behavior directly influenced the level of the emotional exhaustion in clinical nurses(effect sizes 0.42).Hostile cognition,anger and anger rumination played mediating roles between workplace uncivilized behavior and emotional exhaustion.Specifically,workplace uncivilized behavior affected emotional exhaustion in three ways:one was the single mediating role of hostile cognition(effect sizes 0.15),the second was the chain mediating role of hostile cognition-anger(effect sizes 0.08),and the third was the chain mediating role of hostile cognition-anger-anger rumination(effect sizes 0.04).Conclusion:Workplace uncivilized behavior can influence emotional exhaustion through hostile cognition,anger and anger rumination in clinical nurses.

关 键 词：工作场所无礼行为 敌意认知 愤怒 愤怒沉思 情绪衰竭 

分 类 号：R395.2[哲学宗教—心理学]