肺结节全程管理智能电话随访系统设计及应用  

Design and Application of the Intelligent Telephone Follow-up System for Integrated Care Management of Patients with Pulmonary Nodules

作　　者：杨先碧 程越[1] 刘青[2] 杨豪 周永召[1,2] YANG Xianbi;CHENG Yue;LIU Qing;YANG Hao;ZHOU Yongzhao(Department of Pulmonary and Critical Care Medicine,West China Hospital,Sichuan University,Chengdu 610041,China;Integrated Care Management Center,West China Hospital,Sichuan University,Chengdu 610041,China;Information Center,West China Hospital,Sichuan University,Chengdu 610041,China)

机构地区：[1]四川大学华西医院呼吸与危重症医学科,成都610041 [2]四川大学华西医院全程管理中心,成都610041 [3]四川大学华西医院信息中心,成都610041

出　　处：《医学信息学杂志》2024年第3期77-82,共6页Journal of Medical Informatics

基　　金：国家重点研发计划项目(项目编号:2022YF C2406804)。

摘　　要：目的/意义探讨智能电话随访系统在肺结节随访中的应用方法及效果。方法/过程基于全程管理平台,结合智能机器人随访功能,设计肺结节随访话术和流程。结果/结论肺结节全程管理智能电话随访系统每日成功拨通量约为人工的7.5~10.0倍,完成随访量约为人工的9.5~14.3倍,极大提高随访效率,提升随访效果,实现肺结节患者的优质随访。Purpose/Significance To discuss the application method and effect of the intelligent telephone follow-up system in the follow-up of patients with pulmonary nodules.Method/Process Based on the integrated care management platform,combined with the follow-up function of intelligent robots,the scripts and processes for follow-up of patients with pulmonary nodules are designed.Result/Conclusion By utilizing the intelligent telephone follow-up system,the number of successful calls per day is about 7.5 to 10.0 times that of manual calls,and the completion of follow-up is about 9.5 to 14.3 times that of the manual,which greatly improves the efficiency and effect of follow-up,and realizes high-quality services for patients.

关 键 词：肺结节 全程管理 智能电话随访 

分 类 号：R-058[医药卫生]