企业社交媒体使用与员工行为及心理结果间关系的元分析  

A Meta-analysis of the Relationship between Enterprise Social Media Usage and Employees’Behavioral and Psychological Outcomes

作　　者：苗蕊[1] 吕成戍[1] 鲁颜 Miao Rui;Lv Chengshu;Lu Yan(School of Management Science and Engineering,Dongbei University of Finance and Economics)

机构地区：[1]东北财经大学管理科学与工程学院

出　　处：《南开管理评论》2024年第1期200-210,I0037,I0038,共13页Nankai Business Review

基　　金：国家自然科学基金项目(71801032,72172025);教育部人文社会科学一般研究项目(17YJC630105)资助。

摘　　要：作为一种内部沟通与协作的工具,企业社交媒体的使用如何影响员工绩效、工作满意度和工作/生活冲突等一直是企业界与学术界关注的焦点,但相关研究并未得到一致的结论。本文采用元分析方法,基于自2006年“企业2.0”的概念被提出到2021年6月间的54篇中英文实证研究文献,探究企业社交媒体使用对员工任务绩效、创新绩效、工作满意度、工作投入、组织承诺、工作/生活冲突及情绪耗竭这些行为与心理结果变量的影响及其中潜在的调节变量。元分析结果显示:(1)企业社交媒体使用与员工的任务绩效和创新绩效分别有中等强度和高度的正相关关系;(2)企业社交媒体使用与员工的工作满意度、工作投入、组织承诺、工作/生活冲突和情绪耗竭有弱正相关关系;(3)员工使用企业社交媒体的目的是调节企业社交媒体的使用与员工个体结果关系的关键变量,社交媒体类型、国家地域文化和员工职位也会对变量间的关系具有不同程度的调节作用。本文结论对调和以往不一致的研究结果、全面认识企业社交媒体使用行为对员工行为和心理结果变量的影响机理、科学制定企业社交媒体管理决策具有重要意义。As a tool of internal communication and cooperation,Enterprise social media(ESM)usage and its relationships with employee behavioral and psychological outcomes have received significant research attention in recent years.The existing studies have explored the relationships between ESM usage and performance,job satisfaction,work-life conflict,emotional exhaustion and so on,but the direction and extent of these relationships are controversial.This study uses a meta-analysis to quantitively integrate 54 empirical studies from 2006 to June,2021 to explore the impacts of ESM usage on employee behavioral outcomes(in-role performance,innovative performance)and psychological outcomes(job satisfaction,work engagement,organizational commitment,work-life conflict and emotional exhaustion).In addition,the contextual factors and employees’demographics that may moderate these relationships are also examined.The findings are as follows.First,ESM usage has moderately positive relationship with employees’in-role performance and it is strongly positively correlated with employees’innovative performance.Secondly,ESM usage is weakly positively correlated with employees’job satisfaction,work engagement,organizational commitment,work-life conflict and emotional exhaustion.Third,purpose of ESM use is the key factor that moderates the relationships between ESM usage and employee outcomes.Work-related use exerts stronger effects on work engagement and inrole performance,while non-work-related use has non-significant effect on in-role performance but stronger effect on job satisfaction.Fourth,type of social media platforms,national culture and employees’positions have different moderating effects on the relationships between ESM usage and employee outcomes.This study contributes to the existing literature in the following aspects.First,this study takes a further step to validate that the usage of ESM is a two-edged sword.ESM usage can not only provide sufficient resources for employees to improve in-role performance,innovative p

关 键 词：企业社交媒体 员工 行为结果 心理结果 元分析 

分 类 号：F27[经济管理—企业管理]