The impact of supply chain resilience on customer satisfaction and financial performance:A combination of contingency and configuration approaches  

作　　者：Baofeng Huo Dan Li Minhao Gu 

机构地区：[1]College of Management and Economics,Tianjin University,Tianjin,300072,China

出　　处：《Journal of Management Science and Engineering》2024年第1期38-52,共15页管理科学学报（英文版）

基　　金：supported by the National Natural Science Foundation of China(#72002151,#72091210/#72091214,#71821002).

摘　　要：Supply chain resilience(SCR)refers to a supply chain's(SC's)ability to recover from disruptions timely and effectively.This study uses a combination of contingency and configuration approaches to examine the direct and contingent relationships between SCR dimensions(i.e.,internal,supplier,and customer resilience)and performance.It analyzes survey data collected from 206 Chinese manufacturers.The results show that the three SCR dimensions are positively related to customer satisfaction,whereas customer resilience has no direct contribution to financial performance.Internal resilience moderates the relationship between supplier resilience and performance(negative for customer satisfaction and positive for financial performance).A taxonomy for SCR was developed based on internal,supplier,and customer resilience,providing a holistic perspective for examining the performance discrepancies among four different SCR patterns:high externalleaning,high uniform,medium uniform,and low uniform.These findings offer insights for managers in building SCR from the crisis-management process.

关 键 词：Supply chain resilience Risk management TAXONOMY Performance China 

分 类 号：F274[经济管理—企业管理] F259.2[经济管理—国民经济] F125