基于德尔菲法的公立医院行政职能部门绩效考核研究  

Research on Performance Evaluation of Administrative Functional Departments in Public Hospitals Based on Delphi Method

作　　者：黄光耀 张维 王恩文 路卓 马喆 刘佳心 吴范梅 李雪 HUANG Guang-yao;ZHANG Wei;WANG En-wen;LU Zhuo;MA Zhe;LIU Jia xin;WU Fan-mei;LI Xue(Chongqing University Cancer Hospital,Chongqing 400030,China)

机构地区：[1]重庆大学附属肿瘤医院,重庆市400030

出　　处：《现代医院管理》2024年第2期50-52,共3页Modern Hospital Management

基　　金：2021年度重庆市医药生物技术协会科研育苗项目(社会科学类)立项课题(cmba2021kyym-skxmG0001)。

摘　　要：目的客观评价行政职能部门绩效,为上级部门、同类医院提供理论参考。方法运用德尔菲法,开展三轮匿名评价和反馈;结合平衡计分卡,筛选考核指标;通过半结构式访谈,了解职工相关认识和评价。结果专家权威系数均值0.82,协调系数有显著性差异且P<0.001;选定考核指标8个,形成指标权重测评体系,确定各部门权重。结论本次研究调研步骤设计科学,创新引入平衡计分卡法和校正系数,专家积极性、权威度高,制订的考核指标、部门权重具有较强的科学性和实用性,有助于科学合理开展行政职能部门考核,推动医院高质量发展。Objective:In order to objectively evaluate the performance of administrative functional departments and provide thcoretical reference for higher-level departments and similar hospitals.Method:The authors conducted three rounds of anonymous evaluation and feedback with the Delphi method,screened the assessment indicators with the balanced scorecard,and conducted semi-structured interviews to understand the relevant understanding and evaluation of the employees.Result:The average authority coefficient of experts is 0.82 and there is a significant difference in coordination coefficient with P<0.001;8 assessment indicators are selected to form an indicator weight evaluation system and determine the weights of each department.Conclusion:The research steps in this study were designed scientiflcally,and the balanced scorecard method and correction cofficient were innovatively introduced.The enthusiasm and authority of the experts were high,and the formulated assessment indicators and departmental weights had strong scientific and practical significance.Thus,it helps to scientifically and reasonably carry out the assessment of administrative functional departments and promote the high-quality development of hospitals.

关 键 词：德尔菲法 公立医院 行政职能部门 绩效考核 

分 类 号：R197[医药卫生—卫生事业管理]