基于ITIL的运维管理平台在三峡高科中的应用研究  

Research on the Application of ITIL Based Operation and Maintenance Management Platform in Three Gorges High Tech

作　　者：廖从涛 郭晓松 宋云飞 周益龙 LIAO Congtao;GUO Xiaosong;SONG Yunfei;ZHOU Yilong(Three Gorges High Tech Information Technology Co.,Ltd.,Yichang,Hubei Province,443000 China)

机构地区：[1]三峡高科信息技术有限责任公司,湖北宜昌443000

出　　处：《科技资讯》2024年第4期34-36,共3页Science & Technology Information

摘　　要：随着企业信息化建设进程的不断推进以及企业信息系统复杂程度的增加,IT运维管理也变得越来越重要,但IT运维管理也存在管理功能单一、缺乏流程保障等弊端,因此难以满足企业对信息化服务越来越高的要求。通过将ITIL(Information Technology Infrastructure Library)引入IT运维管理中,达到有效管理、控制、维护信息系统及关联IT资源,为企业提供强有力的IT运维服务。With the continuous advancement of enterprise informatization construction and the increasing complexity of enterprise information systems,IT operation and maintenance management has become increasingly important.However,IT operation and maintenance management still has drawbacks such as single management functions and lack of process guarantee,making it difficult to meet the increasingly high requirements of enterprises for information services.By introducing ITIL into IT operation and maintenance management,we aim to effectively manage,control,and maintain information systems and related IT resources,and provide strong IT operation and maintenance services for enterprises.

关 键 词：信息化系统 运维管理平台 运维服务 IT服务管理 

分 类 号：TP319[自动化与计算机技术—计算机软件与理论]