大语言模型在运营商计费系统中的应用研究  

Application Research of Large Language Models in Telecom Billing Systems

作　　者：顾成功 耿国庆 GU Chenggong;GENG Guoqing(AsiaInfo Technology(Nanjing)Co.,Ltd.,Nanjing Jiangsu 210013)

机构地区：[1]亚信科技(南京)有限公司,江苏南京210013

出　　处：《软件》2024年第4期71-73,共3页Software

摘　　要：本研究探讨了大型语言模型(LLM)在电信运营商计费系统的应用效果。重点分析用户投诉处理、账单查询、网络故障响应等关键场景,显示LLM显著提升服务效率和用户满意度。研究以用户投诉停复机、发票打印、计费套餐咨询和运维知识库问答为核心应用场景,展示LLM优化运营效率、降低成本的潜力。This study examines the efficacy of Large Language Models(LLM)in the billing systems of telecommunications operators.Focusing on key scenarios such as customer complaint resolution,bill inquiry,and network fault response,the research highlights LLM's significant role in enhancing service efficiency and customer satisfaction.Central to the study are applications in scenarios like suspension and restoration of services following customer complaints,invoice printing,tariff package consultation,and operation and maintenance knowledge base Q&A.The findings demonstrate LLM's potential in optimizing operational efficiency and reducing costs.

关 键 词：大语言模型 运营商 计费系统 知识问答 客服 网络运维 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论]