基于大数据的客户热词分析系统的架构设计  

Architecture Design of Customer Hot Word Analysis System Based on Big Data

作　　者：王献军 张岚 许国伟 武柯 杨秀梅 WANG Xianjun;ZHANG Lan;XU Guowei;WU Ke;YANG Xiumei(Marketing Service Centre of State Grid Henan Electric Power Company,Zhengzhou 450000,China;Henan Jiuyu Tenglong Information Engineering Co.,Ltd.,Zhengzhou 450000,China)

机构地区：[1]国网河南省电力公司营销服务中心,河南郑州450000 [2]河南九域腾龙信息工程有限公司,河南郑州450000

出　　处：《微型电脑应用》2024年第6期151-155,共5页Microcomputer Applications

摘　　要：针对现有技术中电力用户数据信息客户热词分析能力低下问题,提出了一种新型的数据分析方法。通过智能电网云端数据库获取客户热词,提炼电力数据信息客户热词数据库所有语义数据信息,并基于ADSP-BF533处理器实现电力数据信息客户热词信息采集和输入。通过创建频率矩阵,将电力热词数据信息转换为数学表达式能够提高电力数据信息的分析能力。通过试验,所提方法运行效果好,分析误差低,为电力系统客户热词分析提供新思路。Aiming at the problem of low analysis ability of customer hot words in power user data information in the present technology,a new data analysis method is proposed.The method obtains customer hot words from smart grid cloud database,then extracts all semantic data information.And based on the ADSP-BF533 processor,the system realizes the collection and input of customer hot word information.It creates a frequency matrix,convers the power hot word data information into mathematical expressions so as to improve the analysis ability of power data information.Through the experiment,the research method has high operation effect and low analysis error,which provides a new idea for the analysis of hot words of power system customers.

关 键 词：电力用户 客户热词分析 语义数据 挖掘与分析 数据集 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]