城市老年人语言服务问题调查研究  

A Survey of Language Services for the Urban Elderly in China

作　　者：王玲 Wang Ling

机构地区：[1]南京大学文学院/中国语言战略研究中心,江苏南京210023

出　　处：《语言战略研究》2024年第4期12-22,共11页Chinese Journal of Language Policy and Planning

摘　　要：本研究采用半结构式访谈法和观察法,以医院为机构的代表,探究数字时代城市健康老年人在日常交际与机构交际的语言沟通障碍。调查发现,造成障碍的原因在于:老年人编码、解码和信息数字化能力不足,以及社会层面语言服务意识淡薄。目前解决城市老年人语言沟通障碍的个体社会网络、企业提供的服务与产品、政府社区语言服务这3种途径中,真正起作用的只有个体社会网络中核心成员的语言支持。对核心成员的过于依赖凸显了其他方面的不足。解决城市老年人的语言沟通障碍,弥合信息接入、媒介使用及语言沟通知识方面的数字鸿沟,需要个体层面、企业层面、政府社区层面和国家宏观政策共同建立全方位、多角度的保障体系。This study used semi-structured interviews and observation to explore the linguistic communication barriers of the urban elderly in daily and institutional communication,with the hospital as a representative of the institutions.Thefindings show that the causes of language communication barriers for the urban elderly fall into three categories:weak coding and decoding skills,insufficient capabilities in the digitalization of information,and a low level of awareness in language services at the social level.Currently,there are three solutions for the urban elderly to overcome language communication barriers:individual social networks,services and products provided by enterprises,and government-community language services,but the only effective solution is the language support of core members of individual social networks.The over-reliance on core members is problematic,as it shows deficiencies of other solutions.Overcoming the urban elderly’s language communication barriers and bridging the digital divide in terms of information access,media use and linguistic communication knowledge requires the establishment of an all-encompassing,multifaceted safeguard system at the individual,enterprise,and government-community levels,and with the support of the national policy.

关 键 词：语言服务 城市老年人 语言意识 语言支持 

分 类 号：H002[语言文字—语言学]