图书馆机器人服务用户体验影响机理研究  

Research on the Influencing Mechanism of User Experience of Robot Services in Libraries

作　　者：李立睿 张嘉程 邓小昭[2] Li Lirui;Zhang Jiacheng;Deng Xiaozhao(Faculty of Education,Southwest University,Chongqing 400715;College of Computer and Information Science,Southwest University,Chongqing 400715)

机构地区：[1]西南大学教育学部,重庆400715 [2]西南大学计算机与信息科学学院,重庆400715

出　　处：《图书情报工作》2024年第12期43-55,共13页Library and Information Service

基　　金：重庆市社会科学规划青年项目“重庆民族地区非物质文化遗产的数字资源整合与教育传承研究”(项目编号:2022NDQN55);重庆市教育科学规划重点项目“智能时代教师数智素养能力评价与提升路径研究”(项目编号:2021-GX-004);国家自然科学基金青年项目“移动学术社区科研用户微知识持续协作行为及协同创新机制研究”(项目编号:71804153)研究成果之一。

摘　　要：[目的/意义]系统探索图书馆机器人服务用户体验影响机理,为图书馆智慧化转型、人智交互创新发展、机器人服务优化提供参考依据。[方法/过程]利用扎根理论方法,获取25位拥有图书馆机器人使用经历用户的半结构化访谈数据,并对其系统编码,提炼出114个初始概念、38个基本范畴和10个主范畴。基于此,全面识别不同范畴间的作用关系与影响过程,并系统构建图书馆机器人服务用户体验影响机理的理论模型。[结果/结论]研究结果表明,图书馆机器人服务用户体验作为一个复杂性系统,涉及用户体验、设计、服务、信息、系统、环境和用户7个维度。其中,服务在设计、信息、系统和环境对用户体验的影响中具有中介作用,同时,在“用户”维度的调节作用下,设计、服务、信息、系统、环境共同对用户体验产生影响。[Purpose/Significance]Exploring the influencing mechanism of user experience of robot services in libraries can provide reference for intelligent transformation of smart libraries,innovative development of human-intelligence interaction,and optimization of robot services.[Method/Process]Semi-structured interview data was obtained through interviews with 25 users with experience using library robot services.By adopting grounded theory,this study extracted 114 initial concepts,38 basic categories and 10 main categories.Furthermore,it identified the influence paths and processes between different categories,and systematically constructed a theoretical model of influence mechanism of user experience of robot services in libraries.[Result/Conclusion]The research shows that user experience of robot services in libraries,as a complex system,involves seven dimensions,including user experience,design,services,information,system,environment,and user characteristics.Among them,the services dimension plays a mediating role in the impact of design,information,systems,and environment on user experience,while with the moderating role of user characteristics,the design,services,information,system and environment collectively have an impact on user experience.

关 键 词：图书馆机器人 智慧图书馆 用户体验 扎根理论 影响机理 

分 类 号：G250.78[文化科学—图书馆学]